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March 2025

This page documents all customer-facing changes to the DataGrail application made in March 2025. Additional entries will be added every week on Friday.

Week of March 24​

Features Added​

Changes Made​

  • Added a landing page for expired Request Manager verification links, instead of showing a 404.
  • Updated the System Inventory Export to include all custom questions.
  • Updated the API endpoints used by the Entrata Integration.
  • Added note content to Request Manager Activity Logs.
  • Prevent the default layer on the Consent Banner from being deleted.
  • Add a basic authentication method for the ZoomInfo Integration.

Bugs Squashed​

  • Resolved an issue causing the "Last Edited Date" to be incorrect on some System Inventory Reports.
  • Resolved an issue preventing the correct state transition on some Opt Out Requests.

Week of March 17​

Features Added​

  • Released an Intrinsic Integration with API deletion capabilities in Request Manager.
  • Released Embedded Deployment for Consent, allowing Consent to be deployed directly on your website, without the need for Google Tag Manager.
  • Released Data Discovery Agent v0.7.5 and v0.7.6.

Changes Made​

  • Added constraints to prevent the default layer on the Consent Banner from being deleted.
  • Made the "Download Assessment" button available to all Contributors.
  • Added the "Department" and "URL" columns to the System Inventory export.

Bugs Squashed​

  • Resolved an issue preventing Amplitude data extraction from completing successfully on some requests with large amounts of data.

Week of March 10​

Features Added​

  • Released Data Discovery Agent v0.7.4
    • Athena Updates
      • Supports boolean type partitions.
      • Transitions to using UNLOAD from CTAS for temporary results to simplify IAM policies.

Changes Made​

  • Improved retry logic for the Facebook Marketing Integration.

Bugs Squashed​

  • Resolved an issue preventing data from being identified in Salesforce Commerce Cloud when the email was present in mixed case.

Week of March 3​

Features Added​

  • Added Support Access functionality.
  • Released Data Discovery Agent v0.7.2 and v0.7.3.
    • Athena Updates
      • Added support for configuring multiple databases for scanning with one integration.
      • Added support for date type partitions.
      • Improved support for Iceberg partitions.
      • Optimized schema scans.
    • BigQuery Updates
      • The require_partition_filter is now honored when performing table samples.
      • The integration will now report on individual, dataset schema scan errors and only fail if all datasets are unqueryable.

Changes Made​

  • Improved the load time on the Data Subject Requests page.

Bugs Squashed​

  • Resolved an issue causing some deleted data subject relationship options to show in the wizard.
  • Resolved an issue causing Facebook Marketing to encounter an error on some Opt Out requests.
  • Resolved an issue preventing the rate limit for the Marketo Integration from being honored in some cases.
  • Resolved an issue preventing the "success" modal from showing after a Consent publish.

February 2025

This page documents all customer-facing changes to the DataGrail application made in February 2025. Additional entries will be added every week on Friday.

Week of February 24​

Changes Made​

  • Updated the FreshService Integration to make the "Itil Module" feature optional.
  • Adding a new Integration will now always create a System in Live Data Map.

Bugs Squashed​

  • Resolved an issue preventing the Yotpo Integration from extracting data for some customers.

Week of February 17​

Changes Made​

  • Updated the Gorgias Integration to use the new Delete a Ticket endpoint.
  • Released Data Discovery Agent v0.7.0 and v0.7.1.
    • Added support for Microsoft SQL Server.
    • Omit optional dependencies to reduce Docker image size.
    • Enabled Redshift to properly sample from tables in non-default schemas.

Bugs Squashed​

  • Resolved an issue fetching some containers from Google Tag Manager.
  • Resolved an issue preventing Data Subject Relationship details from appearing in the Opt Request Details UI and export.
  • Resolved an issue preventing known Personal Data Categories from being automatically added to new Systems in Live Data Map.
  • Resolved an issue to properly escape BigQuery and Snowflake database identifiers when retrieveing schemas in the Responsible Data Discovery Agent.

Week of February 10​

Features Added​

Changes Made​

  • Improved the performance fetching containers (about 2-8x faster) from Google Tag Manager for Consent.
  • Released Data Discovery Agent v0.6.0 and v0.6.1 with BigQuery support and various security improvements.
    • Breaking Change: Updated the container healthcheck command, which will cause earlier versions to become unhealthy.
    • Change: The GOOGLE_APPLICATION_CREDENTIALS environment variable is no longer required for GCP deployments.
  • Released Request Manager Agent v0.9.0.
    • Breaking Change: Agent port updated from 80 to 8080, which requires updating the container healthcheck and load balancer to ensure requests are successful.
  • Updated the Internal Systems Integration API Specification to deprecate the use of non-multiple-identifiers and pagination.
  • Celebratory confetti is now thrown after a successful consent publish!

Bugs Squashed​

  • Resolved an issue preventing some Data Discovery Agent fields from saving in the UI.
  • Resolved an issue preventing some Segment Config deletions from completing successfully.
  • Resolved an issue causing HTML to render incorrectly on some email notifications.

Week of February 3​

Features Added​

Bugs Squashed​

  • Resolved an issue with inconsistent email verification behavior on Opt Out requests.

January 2025

This page documents all customer-facing changes to the DataGrail application made in January 2025. Additional entries will be added every week on Friday.

Week of January 27​

Features Added​

  • Released the System Profiles experience for Live Data Map.
  • Released the AWS Connect Integration with access and deletion capabilities in Request Manager.
  • Released RDD Agent v0.5.0 with a Databricks and DynamoDB Integration, improved classification, and encrypted connections to MongoDB/DynamoDB using AWS certificates.

Changes Made​

  • Renamed Risk Monitor to Risk Assessments.
  • Custom intake form dropdown questions now sort alphabetically.
  • Updated the NetSuite integration to only attempt data extraction on objects that have been granted read access.

Bugs Squashed​

  • Resolved an issue where the Privacy Request Center scroll behavior was inconsistent on mobile browsers.
  • Resolved an issue blocking Slack System Detection for some customers.
  • Resolved an issue blocking some customers from editing System Profile pages and Assessments.

Week of January 20​

Changes Made​

  • Updating a note on a Privacy Request now creates an entry in the Activity Log.
  • Improved retry logic for testing integration connections.
  • Added the time zone to the Request Manager Activity Log.

Bugs Squashed​

  • Resolved an issue preventing the verification review step from showing in the wizard for customers with certain workflow automation settings.
  • Resolved an issue preventing some translated text from being published on the Consent Banner.

Week of January 13​

Features Added​

  • Added machine-learning powered localization of the Privacy Request Center in up to 20 languages (documentation).
  • Added a CleverTap Integration with access and deletion capabilities in Request Manager.

Changes Made​

  • Improved retry logic for handling SERVER_UNAVAILABLE errors from Salesforce Sandbox Environments.

Bugs Squashed​

  • Resolved an issue causing the Discourse integration to incorrectly show a "connected" status for some customers.

Week of January 6​

Changes Made​

  • Increased the header size on the Privacy Request Center to 16kb to accommodate users with large cookies.
  • Updated the Klaviyo Integration API version to 2024-10-15.
  • Updated the CSS selector names for the consent banner to be prefixed with dg- to avoid conflicting with existing stylesheets.

Bugs Squashed​

  • Resolved an issue causing HTML formatting in some automated emails to be malformed.
  • Resolved an issue causing the WooCommerce integration to show as "connected" for some customers with broken connections.
  • Resolved an issue causing the creation of new contacts on Inventory System Reports to fail.
  • Resolved an inconsistency with the privacy right listed on the Privacy Request Center review page.

December 2024

This page documents all customer-facing changes to the DataGrail application made in December 2024. Additional entries will be added every week on Friday.

Week of December 16​

Features Added​

  • Introduced a new version of the Responsible Data Discovery Model to provide more efficient and accurate results.
  • Added versioning to Risk Monitor Assessments, allowing users to create new versions of approved Assessments that preserve previous responses/answers.
  • Added API deletion capabilities to the HR Cloud integration in Request Manager.
  • Added a "Mark as Completed" action to integrations on Privacy Requests in the "Extracting Personal Data" and "Pending Delete" states.

Changes Made​

  • Updated the Consent Banner with various accessibility updates to ensure WCAG compliance: the 'X' button is now announced by screen readers, the banner can be closed with the escape key, and category selections can be collapsed and expanded with the keyboard.
  • Added the ability to deselect uploaded files in the "Miscellaneous Data" section on Privacy Requests.

Bugs Squashed​

  • Resolved an issue preventing the EmailMessage object in Salesforce from being anonymized on Deletion Requests by allowing it to be deleted, while all other objects continue to be anonymized.
  • Resolved an issue where some users would see an error fetching data subject relationship options in the Request Manager Wizard.
  • Resolved an issue where custom systems would not appear in the Business Process drawer.
  • Resolved an issue where some Stripe integrations would incorrectly show as disconnected.
  • Resolved an issue where the results email on an Access Categories request was malformed.

Week of December 9​

Features Added​

  • Added a Deletion Behavior option to all asynchronous deletion integrations, adding additional control of how these integrations are processed in DataGrail.

Changes Made​

  • Updated the "Miscellaneous Files" files section on Access Requests to support file upload in the "Extracting Personal Data" state.

Bugs Squashed​

  • Resolved an issue where the 200mb upload limit was not honored in the "Miscellaneous Files" section on some Privacy Requests.
  • Resolved an issue where email translations were not consistently applied on some Privacy Requests.

Week of December 2​

Features Added​

  • Enabled support for self-service custom questions for all customers on the Privacy Request Center.
  • Added a "Privacy Request Denied" email template, which can be used for requests denied via custom workflows.

Bugs Squashed​

  • Reduced batch sizes for customers using batched SendGrid requests to resolve an issue where the request body was too long.

November 2024

This page documents all customer-facing changes to the DataGrail application made in November 2024. Additional entries will be added every week on Friday.

Week of November 25​

Features Added​

  • Added the following integrations with access capabilities in Request Manager: ADP Workforce Now, HiBob, HR Cloud, TriNet, UKG Pro, Workday

Changes Made​

  • Updated the AWS Integration to utilize role-based authentication.
  • Optimization of batch deletion functionality for the Amplitude integration.

Week of November 18​

Features Added​

  • Added a "Systems" filter on the Business Processes page.

Bugs Squashed​

  • Resolved an issue deleting "Note" objects in SalesLoft when the connecting user is not a Team Admin.
  • Resolved a timeout issue causing some Braze integrations to disconnect sporadically.

Week of November 11​

Features Added​

  • Added a Persona integration with access and deletion capabilities in Request Manager.

Changes Made​

  • Added the "what inaccuracies need updating" field to Direct Contact forms.

Bugs Squashed​

  • Resolved an issue blocking Drift deletion on some requests.
  • Resolved an issue preventing all default Risk Monitor Templates from showing for some new customers.

Week of November 4​

Features Added​

  • Added the ability to start, cancel, pause, and resume Responsible Data Discovery scans.
  • Added a Common Room integration with access and deletion capabilities in Request Manager.
  • Added System Detection capabilities to the Zip integration.

Changes Made​

  • Moved the "Reporting Contacts" menu from the System Inventory Page to the "Settings" page.

Bugs Squashed​

  • Resolved an issue blocking some Segment deletions.
  • Resolved an issue which rendered an empty button on the Request Details page for some Privacy Requests.

October 2024

This page documents all customer-facing changes to the DataGrail application made in October 2024. Additional entries will be added every week on Friday.

Week of October 28​

Features Added​

  • Released the TIA and LIA Assessment Templates for Risk Monitor.

Changes Made​

  • Performance improvements to reduce Consent publishing time.
  • Improved error handling and retry logic for the Heap integration.
  • Refactored how connectors in the Request Manager Agent select the applicable queries based on the provided identifiers and made the function more extensible.

Bugs Squashed​

  • Resolved an issue causing inconsistent behavior with integration selection on requests in "Pending Action".
  • Resolved an issue causing Privacy Dashboard values to display in seconds instead of days.
  • Resolved an issue causing the Skilljar integration to fail in "Extracting Personal Data".
  • Resolved an issue with the BigQuery connector for the Request Manager Agent where queries were not formatted with identifiers.
  • Resolved an issue with the Request Manager Agent where Google Default Credentials provided as an environment variable were unavailable in the rq process.

Week of October 21​

Features Added​

  • Added a Zip integration with Access and Deletion capabilities in Request Manager.
  • Added support for custom 'From Names' with the Mailgun Transactional Mailer integration.

Changes Made​

  • Updated the 'What inaccuracies need updating?' field to be required on Update Inaccuracies requests.
  • Updated the Facebook Marketing integration to use the latest v.21.0 API.

Bugs Squashed​

  • Resolved an issue where Stripe would show as disconnected for customers with a high volume of invoices.
  • Resolved an issue preventing the "Add Condition" button from appearing in some cases in the Assessment Templates Editor.

Week of October 14​

Features Added​

  • Added an OracleCrowdTwist integration with Access and Deletion capabilities in Request Manager.
  • Added an PowerReviews integration with Access and Deletion capabilities in Request Manager.
  • Added a new menu to view active Responsible Data Discovery scans.

Changes Made​

  • Improved handling of rate limiting with the Okta integration.

Bugs Squashed​

  • Resolved an issue preventing the deletion of integrations present on a high volume of Privacy Requests.

Week of October 7​

Features Added​

  • Added a Descope integration with Access and Deletion capabilities in Request Manager.

Bugs Squashed​

  • Resolved an issue where some data subjects encountered an error when submitting new Opt Out requests.
  • Resolved an issue where some integrations could not be deselected in the "Pending Action" state on Privacy Requests.
  • Resolved an issue where Privacy Requests created from within the app or via email were immediately moved to "Pending Verification".
  • Resolved an issue where some users could not see the "Add Service" button in the Tracking Services page.
  • Resolved an issue where some Privacy Requests encountered an error when transitioned from "Pending Action" to "Pending Delete".

September 2024

This page documents all customer-facing changes to the DataGrail application made in September 2024. Additional entries will be added every week on Friday.

Week of September 30​

Features Added​

  • Added support for Advanced Consent Mode in Google Tag Manager, allowing data subjects to be tracked using Google Services in an anonymized way.
  • Added a "Custom System" option in Live Data Map, allowing customers to create new systems from within the app.

Changes Made​

  • Updated BambooHR extraction logic to dynamically fetch all custom employee and customer fields on Privacy Requests.
  • Optimized API calls to Braze for high-volume Privacy Request customers.

Bugs Squashed​

  • Resolved an issue preventing Docebo deletion from completing on some requests.

Week of September 23​

Features Added​

  • Added a Consent integration for Webflow sites to respect a data subject's consent to tracking with the Webflow Analyze and Optimize products.

Changes Made​

  • Updated the HubSpot integration to include new auth settings for public apps. This update will add new options for choosing the scopes used by DataGrail.
  • Optimized the Zendesk integration by implementing batch deletion requests to alleviate rate-limiting in high-request volume environments.

Bugs Squashed​

  • Resolved an issue where AppsFlyer was dropping requests because the deletion batch size was too large.
  • Resolved an issue in the Docebo integration where validation of deletion was not properly done.

Week of September 16​

Features Added​

  • Added a Commerce Tools Integration with access and deletion capabilities in Request Manager.

Changes Made​

  • Optimized SendGrid API Requests for high Privacy Request volume customers.
  • Improved handling of invalid email addresses with the Iterable integration.

Bugs Squashed​

  • Resolved an issue preventing direct contact processors from uploading greater than 300 data files.
  • Resolved an issue causing Demandbase to fail extracting data on some requests.
  • Resolved an issue displaying system sources when the integration that detected it was deleted.

Week of September 9​

Features Added​

  • Updated the "Risk" column on the System Inventory to highlight systems utilizing Automated Decision Making, AI Subprocessors, and/or GenAI tools.
  • Added a SendGrid configuration option, allowing users to remove unsubscribe information from transactional email footers.
  • Added a pre-flight publish option for Consent, allowing customers to test Consent configurations in a new, unpublished GTM container version.

Changes Made​

  • Added a "Sources" column on the System Inventory export, allowing customers to view how a system was detected in the downloaded CSV.

Bugs Squashed​

  • Resolved an issue preventing NETSUITE from completing in the access phase of some Privacy Requests.
  • Resolved an issue where the Business Process for an Inventory System Report displayed differently on the System Inventory column than on the report itself.

Week of September 2​

Features Added​

  • Added a "Risk" filter to the System Inventory page.

Changes Made​

  • Updated the "Third Party Disclosures" email template to include all available dynamic placeholders.

Bugs Squashed​

  • Resolved an issue causing some deletions to fail with the Outreach integration.
  • Resolved an issue preventing the data subject location from being extracted on the Intake Form.
  • Resolved an issue causing the privacy right tiles on the Intake Form to be misaligned on some resolutions.
  • Resolved an issue causing Business Processes to display incorrectly on the System Inventory page.

August 2024

This page documents all customer-facing changes to the DataGrail application made in August 2024. Additional entries will be added every week on Friday.

Week of August 26​

Features Added​

  • Released DataGrail's V2 API.
  • Released batched deletion logic for high-volume DSR processors, which reduces rate limiting and resource usage.
  • Added a "Personal Data Categories" column and filter to the System Inventory page.

Changes Made​

  • Updated integration status messages in Request Manager for direct contact and whole-record deletion integrations.
  • Updated the "data found" workflow condition to consider "data not deleted" responses from direct contact integrations as true.
  • Refactored all DataGrail integration connection guides.

Bugs Squashed​

  • Resolved an issue preventing data subject location from being collected on customer intake forms.
  • Resolved an issue causing the Outreach integration to fail in deletion.

Week of August 19​

Features Added​

  • Added Do Not Sell/Share capabilities to the Segment Public integration.
  • Added a Notion integration with access and deletion capabilities in Request Manager.
  • Added a "Clear All" button for filters on the System Inventory page.

Changes Made​

  • Optimized the OneLogin integration for system detection, reducing the number of API calls needed and execution time.

Bugs Squashed​

  • Resolved an issue causing intake forms to double load when reloaded from certain paths.
  • Resolved an issue preventing italics from rendering on intake form customizations.

Week of August 12​

Changes Made​

  • Optimized the SendGrid integration to reduce rate limiting on Privacy Requests.
  • Adjusted the text on the Smart Verification security page to better reflect multiple Privacy Request types.

Bugs Squashed​

  • Resolved an issue packaging data files for Privacy Requests with large volumes of PII. Integrations data over 10MB in size is now consolidated in to a singular TSV file for data subjects.
  • Resolved an issue preventing new lines from showing on customized intake forms.

Week of August 5​

Changes Made​

  • Optimized the automated deletion status checks for Amplitude.

Bugs Squashed​

  • Resolved an issue causing existing systems from being included on the "New Detected Systems Summary" email.
  • Resolved an issue causing intake forms to load twice when accessed directly from the root.

July 2024

This page documents all customer-facing changes to the DataGrail application made in July 2024. Additional entries will be added every week on Friday.

Week of July 29​

Features Added​

  • Added Responsible Data Discovery support for Stripe.
  • Added an AI Risk Assessment template in Risk Monitor.
  • Added support for Custom Services in Consent Management.

Changes Made​

  • Simplified the configuration settings for the Adyen integration.
  • Improved handling of 500 errors with the Office365 integration.
  • Redesigned the Connection Guides for DataGrail's top 30 integrations.
  • Updating the color palette and styling of the platform to match DataGrail's new styling!
  • Deployed a faster model for Responsible Data Discovery with improved accuracy and support for 29 categories.

Bugs Squashed​

  • Resolved an issue causing inconsistent cursor behavior with the Third Party Disclosures text area.

Week of July 22​

Features Added​

Changes Made​

  • Added a "No, we do not hold personal data about the data subject" option on the direct contact form for Internal Processors.
  • Optimized the Azure/Entra ID integration to reduce rate limiting.
  • Added additional logging and status messages in the Request Manager UI for the following asynchronous integrations: Centercode, Chargebee, Heap, Qualtrics, and Simon Data.
  • Added batching functionality to the Amplitude integration in Request Manager to increase efficiency in processing concurrent requests.

Bugs Squashed​

  • Resolved an issue with the sorting of Risk Monitor Assessments.
  • Resolved an issue allowing manual data file upload for identifiers-only integrations.
  • Resolved an issue preventing email templates from saving in certain cases.

Week of July 15​

Features Added​

  • Added additional integration logs for asynchronous integrations with long processing times.

Changes Made​

  • Super Admins can now be references as a contact on an Inventory System Report.
  • Improved the automatic connections check for ServiceNow.
  • Optimized the fetching of Salesloft call activity to reduce rate limiting.

Bugs Squashed​

  • Resolved an issue causing some completed integrations to show as "Pending" in the UI.

Week of July 8​

Features Added​

  • Added an Optimizely integration for use on Privacy Requests.
  • Added an 'empty' state for Risk Monitor questions that have no value.

Changes Made​

  • Upgraded Facebook Marketing integration to the latest API version (v. 20.0).
  • Improved auto promotion of LDM systems based on high confidence matches.

Bugs Squashed​

  • Resoved an issue causing Whole Record deletion integrations to be ignored.

Week of July 1​

Features Added​

  • Added "Data Subject Relationship" to the Data Subject Requests download.
  • Added the ability to duplicate and delete Risk Monitor templates.

Bugs Squashed​

  • Resolved an issue causing the UI to show an incorrect closed state for completed Privacy Requests.
  • Resolved an issue preventing the "Access Categories" checkboxes from being editable.

June 2024

This page documents all customer-facing changes to the DataGrail application made in June 2024. Additional entries will be added every week on Friday.

Week of June 24​

Features Added​

  • Added a Gladly integration with access and deletion capabilities in Request Manager.
  • Added the ability to duplicate Risk Monitor templates.

Bugs Squashed​

  • Resolved an issue where identifiers-only integrations were blocking the "Extracting Personal Data" state on Privacy Requests.

Week of June 17​

Features Added​

  • Added the ability to reorder questions and sections in the Risk Monitor Template Builder.
  • Added support to deny privacy rights to data subjects in unsupported locations.
  • Added additional information for pending asynchronous integrations within the Request Manager Details page.
  • Added support for Chargebee Product Catalog v2 for access and deletion requests.

Changes Made​

  • Improved the invite system for Risk Monitor contributors.
  • Improved integration status messages for whole-record deletion integrations in the Request Manager UI.
  • Removed unverified Do Not Sell/Share requests from the "incomplete" count on the Dashboard.

Bugs Squashed​

  • Resolved an issue causing the incorrect integration status to be shown in the UI for direct contact processors that respond with, "No, we could not delete data for the data subject".
  • Resolved an issue causing the bulk deny action to fail on the Data Subject Requests page.
  • Resolved an issue causing AWS SES messages to recipients with non-7-bit-ASCII addresses to fail.
  • Resolved an issue where some Inventory System Report contacts could not see an assigned report.

Week of June 10​

Features Added​

  • Added a "Third Party Disclosures" page to Settings, supporting Oregon's new legislation requiring controllers to send data subjects a list of associated third parties.
  • Released an Adyen integration, supporting API access and deletion capabilities in Request Manager.
  • Added a Koala integration, supporting API deletion in Request Manager.

Changes Made​

  • Direct Contact Integrations on deletion requests in the "Extracting Personal Data" state will now show "Complete - Access Skipped" instead of "Pending".

Bugs Squashed​

  • Resolved an issue with Automated Workflows causing some integrations to stall in the deletion phase, if they did not return data in access.

Week of June 3​

Features Added​

  • Added an Entrata integration with access and deletion capabilities in Request Manager.
  • Added a configuration option to the Zendesk Integration that allows ticket audit history to be included in access results.
  • Added a Koala integration with access and deletion capabilities in Request Manager.

Changes Made​

  • Improved error handling on the Office 365 integration.

Bugs Squashed​

  • Resolved an issue causing the daily automatic retry to fail for some integrations.