This page documents all customer-facing changes to the DataGrail application made in April 2024. Additional entries will be added every week on Friday.

Week of April 29​

Changes Made​

• Added support for granular Zoom scopes.
• Improved blocking of data subjects for requests marked as spam.

Bugs Squashed​

• Resolved an issue causing some unverified requests to remain open after 7 days.
• Resolved an issue preventing some Inventory System Report contacts from being removed.

Week of April 22​

Changes Made​

• Improved the load time on the System Inventory page.

Bugs Squashed​

• Resolved an issue in which the "Deselect All" button behaved inconsistently on Privacy Requests in the "Pending Action" state.
• Removed a set of known false-positive Systems from customer inventories surfaced via System Detection.
• Resolved an issue causing some Privacy Requests in the "Pending Action" state to show a 404.
• Resolved an issue causing some customers to receive blank "Direct Contact Summary" notifications.

Week of April 15​

Features Added​

• Added deletion capabilities to the Braintree integration.
• Added a "Deletion Behavior" configuration option for Shopify, MixPanel, and AppsFlyer. This allows integrations to be marked as complete, once asynchronous requests are successfully submitted.

Bugs Squashed​

• Resolved an issue preventing categories from being selected on "Access Categories" requests in "Pending Action".
• Resolved an issue causing some Privacy Requests verification links to redirect incorrectly.
• Resolved an issue preventing the ISR Contacts list from loading for some customers.

Week of April 8​

Features Added​

• Added a Volumental API integration for use in Request Manager.

Bugs Squashed​

• Resolved an issue preventing images from being uploaded to Email Templates.
• Resolved an issue causing Direct Contact Integrations to expire prematurely.
• Resolved an issue causing Direct Contact reminder emails to send for completed integrations.

Week of April 1​

Features Added​

• Added support for Emarsys as a Transactional Mailer.

Changes Made​

• Renamed "Access Type" and "Deletion Type" under Enabled Integration Capabilities to "Access Request" and "Deletion Request" to improve consistency.

Bugs Squashed​

• Resolved an issue preventing certain Inventory System Reports from saving.
• Resolved an issue preventing Request Admins from viewing all integrations on Privacy Requests.

This page documents all customer-facing changes to the DataGrail application made in March 2024. Additional entries will be added every week on Friday.

Week of March 25​

Changes Made​

• Updated the Twilio Integration to use the Lookup v2 API.

Bugs Squashed​

• Resolved an issue preventing the Shopify Integration from closing on deletion requests when data was anonymized, rather than deleted.
• Resolved an issue causing Direct Contact Integration statuses to display incorrectly on Privacy Requests.

Week of March 18​

Changes Made​

• Improved the efficiency of the AppsFlyer integration.

Bugs Squashed​

• Resolved an issue preventing uploaded data files for Direct Contact Integrations from showing in the UI.
• Resolved inconsistencies in the Activity Log for Direct Contact integrations.

Week of March 11​

Features Added​

• Added new Integration Statuses with additional granularity about integration progress on Privacy Requests.
• Added tooltip popups that describe the "Added Date" and "Last Detected Date" columns in Live Data Map.
• Added tabbed navigation capabilities to Live Data Map pages.

Changes Made​

• Added a Force.com API integration that supports whole-record deletion (delete_all).
• Improved integration reporting by removing unnecessary/duplicate data.

Bugs Squashed​

• Addressed an issue causing delays during asynchronous retry attempts for AppsFlyer.

Week of March 4​

Features Added​

• Added a "Last Detected Date" to the System Inventory table to indicate when a system was last detected by DataGrail.
• Added support for custom static placeholders in Salesforce Anonymization to handle Salesforce instances with custom field validation.
• Added a configuration option to remove DataGrail branding on the Privacy Request Center.

Changes Made​

• Added a warning when removing a Business Process from an Inventory System Report.

Bugs Squashed​

• Resolved an issue causing some Privacy Requests to reopen in the UI after being denied.
• Resolved an issue causing empty data files to be retrieved by WooCommerce.

This page documents all customer-facing changes to the DataGrail application made in February 2024. Additional entries will be added every week on Friday.

Week of February 26​

Changes Made​

• Moved to Cursor-based pagination for the Gorgias integration, due to the deprecation of Gorgias' offset-based pagination.

Bugs Squashed​

• Updated the Shopify Integration's deletion flow to utilize the Customer Data Erasure API when deleting customers with active subscriptions or recent purchases. This update resolves an issue preventing Shopify deletion from completing for some data subjects.

Week of February 19​

Features Added​

• Added a Calendly API Integration with access and deletion capabilities for automatic fulfillment of Privacy Requests.

Changes Made​

• Added Integration Disconnection Notifications for Live Data Map only customers.
• Moved Product Feedback button to the main sidebar.
• Improved handling of rate limiting with the Appsflyer Integration.
• Improved handling of rate limiting with the BazaarVoice Integration.
• Updated Privacy Request verification emails to only send one reminder 24 hours after submission.

Bugs Squashed​

• Resolved an issue preventing requests in "Extracting Identifiers" from being denied.
• Resolved an issue preventing conditional questions from showing in Risk Monitor exports.
• Resolved an issue preventing Eloqua from showing a "connected" status when properly configured.

Week of February 12​

Bugs Squashed​

• Resolved an issue preventing some files uploaded to "Uncategorized Data" from being rendering within the app.

Week of February 5​

Features Added​

• Updated the Segment Public integration to support access/deletion for collected users via the userId parameter.

Changes Made​

• Improved styling on active Inventory System Reports, so Business Processes are more identifiable.
• Added additional support for custom objects in Salesforce Service Cloud.

Bugs Squashed​

• Resolved an issue causing the "New Detected Systems" email notification to be blank or duplicative.
• Resolved an issue causing the Property ID parameter to be optional for Appsflyer connections.
• Resolved an issue causing some integrations to fail to initialize when Privacy Requests entered the "Pending Delete" state.

This page documents all customer-facing changes to the DataGrail application made in January 2024. Additional entries will be added every week on Friday.

Week of January 29​

Changes Made​

• Added "Date Detected" as a column in the System Inventory export.
• Improved the reliability of removing integrations for customers with a high volume of Privacy Requests.

Bugs Squashed​

• Resolved an issue causing Salesforce access to fail for Contacts without Account Names.
• Resolved an issue causing the app to redirect to a 404 when a DNS/S Request was marked as complete.
• Resolved an issue in which some DNS/S requests were not able to be marked as complete manually.

Week of January 22​

Changes Made​

• Improved deletion flow for "whole-record deletion" Integrations.
• Added user revalidation to the Amplitude Integration to increase reliability on deletion requests.

Bugs Squashed​

• Resolved an issue causing Direct Contact Integrations to expire prematurely on some Privacy Requests.
• Resolved an issue causing some Privacy Requests to stall in a "New Ticket" state.
• Resolved an issue causing inconsistent checkbox behavior when reviewing retrieved data files.
• Resolved an issue causing some users to be redirected to a 404 page on logout.

Week of January 15​

Features Added​

• Added support for the user_id and device_id identifiers with the Mixpanel Integration.

Changes Made​

• Migrated all Integration Connection Guides to the DataGrail Knowledgebase.
• Added capabilities and API specifications (when available) to Integration Connection Guides.

Bugs Squashed​

• Resolved an issue causing the Mode integration to incorrectly show as disconnected.
• Resolved an issue preventing deleted integrations from being removed from all active Privacy Requests.

Week of January 8​

Features Added​

• Released a new Bazaarvoice Integration, supporting access and deletion, using the V1 Bazaarvoice PrivacyAPI.

Bugs Squashed​

• Resolved an issue preventing new systems from being sourced via Azure System Detection.
• Resolved a UI issue showing invalid buttons within the Privacy Request Details page.

Week of January 1​

Features Added​

• Added capabilities for provisioning DataGrail roles via Okta groups.
• Added the ability to define a default role for new users.

This page documents all customer-facing changes to the DataGrail application made in December 2023. Additional entries will be added every week on Friday.

Week of December 18​

Changes Made​

• Improved efficiency of the Chorus Integration on Privacy Requests.
• Updated Encompass Integration to identify Loans (by data subject email) instead of Borrower Contacts.

Bugs Squashed​

• Resolved an issue with input validation on the Segment Public integration that was causing Privacy Requests to stall.

Week of December 11​

Changes Made​

• Updated Disconnected Notification Emails to include a direct link to affected connections.

Bugs Squashed​

• Resolved an issue that caused the Salesloft integration to timeout on Privacy Requests.

Week of December 4​

Features Added​

• Added a "Deny Request" button on Privacy Requests, which allows them to be closed from any workflow state, including "Pending Delete" and "Extracting Personal Data".

Changes Made​

• Improved load time on System Inventory page.

Bugs Squashed​

• Resolved an issue preventing some Salesforce fields from being anonymized correctly.
• Resolved an issue preventing WooCommerce from successfully completing on Privacy Requests.
• Resolved an issue causing the daily System Detection job to fail for some Okta integrations.

This page documents all customer-facing changes to the DataGrail application made in November 2023. Additional entries will be added every week on Friday.

Week of November 20 & November 27​

Features Added​

• Added Wrike Integration with API access and direct contact deletion capabilities.
• Added Ada Integration wth API access and deletion capabilities.

Bugs Squashed​

• Fixed an issue causing the Eloqua Integration to stall on Privacy Requests.
• Fixed an issue that prevented some custom question responses from displaying properly on Privacy Request detail pages.
• Improved rate limit handling for Facebook Marketplace integration.
• Fixed an issue that prevented custom field responses from showing on Do Not Sell/Share requests in the app.
• Improved reliability of Fullstory Integration on Privacy Requests.
• Improved reliability of Shopify Integration on Deletion Requests.
• Fixed an issue preventing some integrations from being deselected on Privacy Requests in "Pending Action".

Week of November 13​

Features Added​

• Added search functionality to the System Inventory Page.

Bugs Squashed​

• Fixed an issue causing the Amplitude Integration to stall on Privacy Requests.
• Fixed an issue causing the Shopify Integration to disconnect for some customers.
• Fixed an issue causing the Square Integration to stall on Privacy Requests for customers with many Square locations.
• Resolved a UI issue that prevented some Privacy Request data files from being visible within the app.

Week of November 6​

Features Added​

• Released the V2 Do Not Sell/Share page.

Changes Made​

• Added support for the EU residency on the Mixpanel API Integration.
• Updated the name of Azure Active Directory to Microsoft Entra ID.

Bugs Squashed​

• Fixed an issue in which Inventory Managers could not approve Inventory System Reports assigned to them.

This page documents all customer-facing changes to the DataGrail application made in October 2023. Additional entries will be added every week on Friday.

Week of October 30​

Changes Made​

• Improved handling of rate limiting for integrations on privacy requests.
• Removed the sub-region dropdown on intake forms for sub-regions that are not specifically tied to a Request Policy.
• Updated the name of the Segment Profiles integration to Segment Engage & Unify.

Bugs Squashed​

• Fixed an issue in which the Typeform would fail on some Privacy Requests.
• Fixed an issue in which Azure Active Directory would be rate limited and fail to retrieve all data for System Detection.

Week of October 23​

Changes Made​

• Improved the reliability of the Google Apps Integration when pulling System Detection data.
• Improved reliability of the Discourse Integration on Privacy Requests.
• Updated the Intercom Integration to avoid rate limiting when pulling System Detection data.

Bugs Squashed​

• Fixed Contributors Table content alignment and Assessment title overflow in Risk Monitor.
• Fixed an issue in which the Fullstory Integration would error for non-standard data subject emails.

Week of October 16​

Changes Made​

• Direct Contact Integrations are no longer seperate from API Integrations. Direct Contact Capabilities can now be configured for any integration.
• On active Privacy Requests, users can now upload files to expired Direct Contact Integrations directly through the app.
• Reduced the number of API calls made to Wufoo for access requests.

Bugs Squashed​

• Resolved an issue in which some parent Internal Systems Integrations incorrectly showed as disconnected.
• Resolved an issue which the "Date Detected" in the System Inventory was not displaying correctly.

Take full advantage of DataGrail’s latest launches, events, and community updates. This month’s highlights include updates to our Integrations Page, Managed Services, and DSAR Intake Form enhancements.

PRODUCT UPDATES

New Features and Services Recap​

DataGrail's Managed Services​

We’re thrilled to introduce the data privacy industry's first managed services solution. DataGrail's Managed Services offload the burden of day-to-day tasks so teams can maintain their focus on program strategy, impact, and maturity.

DataGrail's Managed Services allow customers to:

• Focus on Strategy — Focus your security, legal, and privacy teams on their most strategic work while DataGrail handles day-to-day operations.
• Protect Internal Resources — Decrease the need for additional headcount and streamline internal resource use.
• Handle High Privacy Request Volume — Consumers expect control over their data. Companies must respond promptly to privacy requests to maintain brand trust and loyalty.

Dexcom incorporated DataGrail’s Managed Services into their workflow and experienced a massive value add.

“DataGrail Managed Services has been a game changer for us. We went from two employees working 20+ hours a week on requests to one employee working less than 5 hours a week. Not only that, but our overall efficiency in responding has increased and all of our metrics are on the rise. Would highly recommend!”

- Sean KelloggPrivacy Legal Counsel

Interested in learning how to get started with Managed Services? Contact us at managed-services@datagrail.io

Risk Monitor Template Builder​

Based on customer feedback, we added functionality for building your own assessment templates, allowing you to customize the way you assess risk and meet your privacy program's needs.

Create your own templates to build a repeatable process around gathering accurate risk-related information.

Learn More Here!

Impending Legislation​

Stay on top of regulatory shifts with DataGrail’s new Impending Legislation capabilities.

Understanding how new legislation will impact your business allows you to reduce risk by:

• Preparing for upcoming legislation by taking action before it’s enforced
• Partnering with DataGrail to review your policies and understand how changing laws affect your overall privacy program
• Ensuring your configured request policies don’t expose your organization to data privacy risk

Learn more here!

Authorized AgentsGeneral Availability, July 27

Certain states require companies to acknowledge requests submitted by Authorized Agents on behalf of their requestors. DataGrail guides you through this process and makes it easier.

The latest Authorized Agent Workflow enables authorized agents to submit verified privacy requests on behalf of data subjects. Explore how DataGrail helps you through this workflow.

Find out how here!

Upcoming Features and Services

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**DSR Intake Form (Beta Program)**General Availability, beginning of September

Join our beta DSR Intake Form! We've revamped the DSR submission experience with full accessibility and a new UI so it's easier for consumers to navigate their privacy rights.

We want to hear your feedback so we can continue to make this product more valuable to you.

Sign Up Here!

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Improvements

DataGrail Integration Network​

Within the last month, the DataGrail team created 129 new Direct Contact integrations for customers. These integrations make it easier to support incoming privacy requests for all systems your business utilizes.

DataGrail integrations are available to all customers and can be connected from the Integrations page.

DGIN: Updated Integrations​

• Drata: system detection updated
• Google Analytics: Sunset older version of Analytics. Code is updated for the latest Google Analytics integration.

Need an integration and can’t find it in DataGrail? Let us know at support@datagrail.io or visit your Integration Profile Page.

Bug Fixes

Request Manager​

• Authentications load in the requester data and checkboxes only once
• Identifiers are now aligned with the rest of the text elements

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Live Data Map​

• Reformatted contributor view system name

Take full advantage of DataGrail’s latest launches, events, and community updates. This month’s highlights include updates to our Integrations Page, Managed Services, and DSAR Intake Form enhancements.

PRODUCT UPDATES

Let’s Get Integrated : Integration Profile Page​

Thanks to your feedback, we built a page so you can see all your integrations in one, centralized hub.

Actively maintain your proactive data privacy solution by:

• Actioning privacy tasks precisely with a clear understanding of an integration’s use, connection status, and historical activity
• Determining integration owners and creating action items to quickly resolve connection issues
• Surfacing data requests related to specific integrations

Upcoming Features and Services

Impending Legislation​

As new legislation is introduced, we know the importance of understanding how upcoming changes will impact your organization and how you can prepare. The Impending Legislation feature aims to keep you updated about upcoming legislation changes that could affect your organization and help you take action with the DataGrail platform. Datagrail will provide you with the resources and collateral to ensure your organization is ready for any new legislation.

DSR Intake Form updates​

The current DSR form is a single form that uses information passed through to the form to manage which request policy the DSR falls under and passes over customer information. Currently there is a single for that is mostly used among users.

With the DSR Intake Form updates, you’ll have greater control over the DSR submission experience through either a self-service configuration form or a fully customized web page using a public API to manage the intake of DSRs.

Managed Services​

DataGrail is introducing Managed Services to make your data privacy program even easier to run. This offering provides a dedicated privacy manager to handle customer DSRs and project management services for conducting annual data mapping exercises.

Contact us to learn more at CS@datagrail.io

​

Improvements

DataGrail Integration Network​

Within the last month, the DataGrail team created 89 new Direct Contact integrations for customers. These integrations make it easier to support incoming privacy requests for all systems your business utilizes.

DataGrail integrations are available to all customers and can be connected from the Integrations page.

DGIN: Updated Integrations​

• Apollo.io integration
  • For deletion workflow, Apollo customers who want their data removed can visit this dedicated landing page and enter their professional email address. If the person doesn’t have access to that email address for any reason, they can submit a direct email with the information they want to remove and the link to their profile inside of Apollo to privacy@apollo.
• “System Detection” is checked and capabilities in the table match the view

Need an integration and can’t find it in DataGrail? Let us know at support@datagrail.io or visit your Integration Profile Page.

Bug Fixes

Live Data Map​

• Portuguese translation can now be applied to email templates

Take full advantage of DataGrail’s latest launches, events, and community updates. This month’s highlights include updates to Live Data Map taxonomy, Request Policies, and Integration enhancements.

PRODUCT UPDATES

Privacy Request Policies

Experience a secure and streamlined process for viewing your request policy configurations with Privacy Request Policies. Access a complete view of all your request policies to ensure your company is compliant with regulations like the GDPR and CCPA.

Learn more here

Conditional Questions

Streamline risk assessments within DataGrail’s template by eliminating confusion and creating a smooth experience for contributors by only prompting questions applicable to them. Expect more accurate, higher quality assessment data and faster time to value by simplifying contributor assessment completion.

Learn more here

Live Data Map Taxonomy Improvements

Preempt risk by easily identifying and tracking sensitive personal data across your tech stack. These Live Data Map improvements enhance system discovery and classification by clearly flagging sensitive personal data and providing improved technical documentation for System Detection.

Learn more here

Improvements

DataGrail Integration Network​

Within the last month, the DataGrail team created 69 new Direct Contact integrations for customers. These integrations make it easier to support incoming privacy requests for all systems your business utilizes.

DataGrail integrations are available to all customers and can be connected from the Integrations page.

DGIN: Updated Integrations

• AccessJob has been updated to run without error, allowing deletion requests to proceed
• Outreach integration updated to make only necessary calls to the endpoints with the OAuth required scopes
• If users have a Microsoft Priva account, then the API covers access and deletion requests for Exchange, SharePoint, OneDrive, and Teams products

Need an integration and can’t find it in DataGrail? Let us know at support@datagrail.io

Bug Fixes

Request Manager​

• A few customers were periodically unable to submit intake forms. All intake forms can now be submitted without error.
• Users can now click on Request Manager at the top of the page to go back to Request Manager instead of only clicking the back button.

Live Data Map​

• Some disabled accounts were still being screened when running system and user detection jobs. This has been fixed so disabled accounts are not being run against system and user detection jobs.

Risk Monitor​

• Risk Monitor assessment tables have been fixed to completely load.