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September 2025

This page documents all customer-facing changes to the DataGrail application made in September 2025. Additional entries will be added every week on Friday.

Week of September 29​

🚀 Features Added​

  • Retry failed integrations for any data subject request with the push of a button.
  • Webhooks Integrations notify your internal systems when a privacy request is ready for processing.

🛠 Changes Made​

  • Policies can now be searched and filtered.
  • Privacy Policy Link now displayed for both Cookies and Tracking Services.
  • Added policy to support the Maryland Online Data Privacy Act.
  • Risks within Data Protection Impact Assessments (DPIA) now support adding optional comments.

🐛 Bugs Squashed​

  • Improved error verbiage when attempting to remove an integration currently used in an automation.
  • Resolved an issue preventing the Yotpo Integration from successfully reconnecting.

Week of September 22​

DataGrail Privacy Platform

🚀 Features Added​

🛠 Changes Made​

  • Location is now included when exporting Opt Out Requests from within the app.
  • Improved performance on the Cookie Management page.
  • The group dropdown is no longer required on the Privacy Request Center if the group is passed through the URL.

Week of September 15​

🚀 Features Added​

  • Added a Salesforce B2C Commerce Integration to support access requests against Salesforce Commerce Cloud orders.
  • Released the Privacy To-Do List, which provides an actionable list of tasks to set up your DataGrail instance.

🛠 Changes Made​

  • Updated the Aftership API version to 2025-07.

Week of September 8​

🚀 Features Added​

  • Active Direct Contact emails can now be resent to the processor.
  • Added support to manually verify Privacy Requests in the "Pending Verification" state.

🛠 Changes Made​

  • Consent will no longer throw an error if the site contains an uncategorized data-consent-id on an inline script.

🐛 Bugs Squashed​

  • Resolved an issue where some Marketo API calls were malformed.

Week of September 1​

🚀 Features Added​

  • Updated the ServiceNow Integration to support customers without the customer_contact table. The sys_user table can now be queried on Privacy Requests.
  • Released the Integration Files API Endpoint.
  • Added support for custom Entity IDs for Microsoft Entra ID SSO.

🛠 Changes Made​

  • The Marketo Integration has been updated to use the Authorization header.
  • Opt-Out Requests no longer require the first and last name field.

🐛 Bugs Squashed​

  • Resolved an issue preventing the Algolia Integration from extracting data in some cases.
  • Fixed a UI issue on the API Keys page.

August 2025

This page documents all customer-facing changes to the DataGrail application made in August 2025. Additional entries will be added every week on Friday.

Week of August 25​

🚀 Features Added​

🛠 Changes Made​

  • Updated the Jira integration to use a new search endpoint under the V3 API.
  • Improved retry handling for failed Opt Out Request integrations.

🐛 Bugs Squashed​

  • Resolved an issue preventing PayPal data extraction from completing in some cases.
  • Resolved an issue preventing DataDog data extraction from completing in some cases.

Week of August 18​

🚀 Features Added​

🛠 Changes Made​

  • User names can now be edited from the DataGrail settings page.
  • Improved the performance of the Data Subject Requests page.
  • Added alerts for System Profile pages that have newly surfaced data categories from Responsible Data Discovery.
  • Systems can now be added to the inventory without an associated Processing Activity.

🐛 Bugs Squashed​

  • Resolved an issue preventing some direct contact integrations from being selectable in the "Pending Legal" state.
  • Resolved an issue preventing the final notification email from sending on requests denied by a workflow automation.
  • Resolved an issue preventing Dropbox from completing data extraction on some Privacy Requests.

Week of August 11​

🚀 Features Added​

🛠 Changes Made​

  • Updated the Mixpanel Integration to use service account authentication.
  • Improved the retry logic for failed integrations on Opt Out Requests.
  • Released Request Manager Agent v0.10.0
    • Improved APIProxy Connector retry handling for requests when a response status code is not listed in the valid_response_codes or fail_retry_response_codes arrays.
  • Released Data Discovery Agent v0.9.0
    • Introduces Bring Your Own Integration (BYOI) adapter which allows integrating data sources via a RESTful API service.
    • Smart Scans enabled which will only scan new tables or tables with new attributes (schemaless not supported).
    • Improved schema scanning by identifying tables by the fully qualified name, including database/catalog and/or schema.

🐛 Bugs Squashed​

  • Resolved an issue preventing Privacy Requests from being created using email webhooks.
  • Resolved an issue blocking new OAuth integration connections.
  • Resolved issues in the Responsible Data Discovery Agent:
    • Fixes syntax error on scientific notation values upon sampling of Databricks datasets.
    • Handles EmptyDataFrame responses for Athena partition queries.
    • Scans only MySQL base tables to avoid scanning views, and others with no table_rows resulting in exceptions.
    • Properly escapes tables with names that are SQL keywords (e.g., group, order, delete) to avoid SQL exceptions.
    • Handles empty collections in MongoDB.

Week of August 4​

🚀 Features Added​

  • The Marketo Integration now supports setting custom fields for Deletion and Opt Out Requests.
  • Added an option to export individual Processing Activities as a PDF.
  • Responses to custom Privacy Request Center questions can now be included on Direct Contact forms.

🐛 Bugs Squashed​

  • Resolved an issue blocking Twilio data extraction for some phone numbers.

July 2025

This page documents all customer-facing changes to the DataGrail application made in July 2025. Additional entries will be added every week on Friday.

Week of July 28​

🚀 Features Added​

🛠 Changes Made​

  • Increased the expiration time of Risk Assessment contributor links from 24 hours to 7 days.
  • Improved rate limit handling for the Facebook Marketing Integration.

🐛 Bugs Squashed​

  • Resolved an issue causing some deleted systems to be surfaced again through System Detection.
  • Resolved an issue where the Consent Management Admin role could not see the DataGrail Dashboard.

Week of July 21​

🚀 Features Added​

🛠 Changes Made​

  • Updated the Salesforce Integration API to version 62.0 and improved visualization of errors within DataGrail.
  • Opt Out Requests that are not verified within 7 days now automatically move to Canceled.
  • Improved retry logic for failed integrations on Opt Out Requests.

🐛 Bugs Squashed​

  • Resolved an issue preventing additional links from being added to Consent Layouts.
  • Resolved an issue preventing the domain filter from working on the Cookie Management page.
  • Resolved an issue preventing the Entrata Integration from extracting data on Privacy Requests.

Week of July 14​

🚀 Features Added​

🛠 Changes Made​

  • Refactored analytics for Consent on the Dashboard, allowing interaction metrics to be filterable by Consent Policy.
  • Improved the load time of the Systems page.
  • Updated the Segment Integration to handle the "partial success" deletion status.
  • Updated the UI for the Privacy Request Details view on an Access Categories request to provide a clearer call to action.

🐛 Bugs Squashed​

  • Resolved an issue preventing users provisioned via SCIM from logging in.
  • Resolved an issue preventing new images from being added to Email Templates.

Week of July 7​

🚀 Features Added​

🛠 Changes Made​

  • The integration list on a Privacy Request is now grouped by Integration Status: integrations with errors are shown at the top, processing in the middle, and complete at the bottom.
  • Improved integration error visualization for non-HTTP errors for integrations such as Marketo, SendGrid, and Slack.
  • Integrations on deletion requests that do not find data in the "Extracting Personal Data" state will now show Complete: Nothing to Delete instead of Complete: Deletion skipped.
  • Improved handling of international phone numbers for data subject verification.
  • The "General" Processing Activity can now be removed from Systems.

🐛 Bugs Squashed​

  • Resolved an issue preventing custom favicons from showing on the Privacy Request Center.

June 2025

This page documents all customer-facing changes to the DataGrail application made in June 2025. Additional entries will be added every week on Friday.

Week of June 30​

🛠 Changes Made​

  • Added caching to the Facebook Marketing Integration to improve efficiency reprocessing failed requests.

🐛 Bugs Squashed​

  • Resolved an issue preventing all Processing Activities from being included in the Data Processing Report.
  • Resolved an issue blocking some users from being verified when generating Inbound Assessments.
  • Resolved an issue preventing Opt Out Request exports from being properly filtered by brand.

Week of June 23​

🚀 Features Added​

🐛 Bugs Squashed​

  • Resolved an issue preventing the API Credentials Manager role from seeing the API Keys page.
  • Resolved an issue causing the Request Manager Wizard to skip when the required details were not inputted on a Privacy Request.
  • Resolved an issue causing some failed Consent publishes to show as successful.

Week of June 16​

🚀 Features Added​

🐛 Bugs Squashed​

  • Resolved an issue causing the MailGun Integration to show as "disconnected" when a domain sending key is configured instead of a private API key.
  • Resolved an issue causing the Facebook Marketing Integration to attempt deletion on uneditable audiences.

Week of June 9​

🚀 Features Added​

🛠 Changes Made​

  • Redesigned the PDF Export for Risk Assessments.
  • Added support for the Privacy Request Center on multiple domains.
  • Multiple "open layer" buttons are now supported on the Consent Banner.

🐛 Bugs Squashed​

  • Resolved an issue causing Internal Systems Integrations to show as "disconnected" when the inline data response callback is malformed.

Week of June 2​

🚀 Features Added​

  • Released Processing Activities for Live Data Map.
  • Detailed error information when connecting an API Integration has been added to Integrations page and includes response codes, request bodies, and headers.

🛠 Changes Made​

  • Improved the validation of Data Subject Emails on Privacy Requests.
  • Updated the Facebook Marketing Integration API version to v23.0.

May 2025

This page documents all customer-facing changes to the DataGrail application made in May 2025. Additional entries will be added every week on Friday.

Week of May 26​

🚀 Features Added​

🛠 Changes Made​

  • Improved the System Detection model, allowing for a higher volume of systems to be surfaced.

🐛 Bugs Squashed​

  • Resolved an issue preventing Direct Contact Integrations from saving if the processor email included capital letters.

Week of May 19​

🚀 Features Added​

  • Added an optional audience parameter on Internal Systems Integrations for use with Auth0.
  • Released Request Manager Agent v0.9.3.
    • Resolved an issue where failed Snowflake deletion queries returned success to the orchestrator.
    • Disabled autocommit in the Snowflake connector so that groups of transactions that modify data are atomic.

🛠 Changes Made​

  • Optimized the Stripe Integration for customers not using Issuing.
  • Added batch deletion to the Qualtrics Integration to improve efficiency processing high volumes of privacy requests.
  • Published custom questions can no longer be renamed in the Privacy Request Center to prevent workflows from being interrupted.
  • Improved batch deletion with the Amplitude integration.

🐛 Bugs Squashed​

  • Resolved an issue preventing identifiers from being fetched on some Privacy Requests.
  • Resolved an issue preventing "Request Admin" users from creating Opt Out requests.
  • Resolved an issue preventing the assessment_type placeholder from being replaced on emails from the Risk Assessments Product.

Week of May 12​

🚀 Features Added​

  • Added a Privacy Request Integrations endpoint to the V2 API.
  • Added a Privacy Request Creation endpoint to the V2 API.
  • Released Request Manager Agent v0.9.2.
    • Disabled the Request Manager Agent job queue from logging job description, which includes PII, when the LOGLEVEL environment variable is not set to DEBUG.

🛠 Changes Made​

  • Improved the deletion of Zendesk Users, avoiding a 422 response in some cases.
  • Removed %customer_name% as a required variable on Email Templates.

🐛 Bugs Squashed​

  • Resolved an issue preventing identifiers from being included on Internal Systems Integration retries.

Week of May 5​

🚀 Features Added​

  • Released the beta "Custom Content Types" feature for Data Discovery, enabling customers to define and identify custom assets in connected systems.
  • Added a Privacy Request Index endpoint to the V2 API.
  • Added a Privacy Request Policies Index endpoint to the V2 API.

🛠 Changes Made​

  • Released improved verification pages for mobile devices.
  • Added the ability to archive a Business Process.
  • Added batch deletion to the Segment Config Integration to improve efficiency processing high volumes of privacy requests.
  • Non-sensitive fields are no longer hidden in the Internal Systems Integration configuration within the app.
  • Improved error handling with the Stripe Integration.

🐛 Bugs Squashed​

  • Resolved an issue preventing extremely large data files (3GB+) from being uploaded by Internal Systems Integrations.
  • Resolved an issue preventing some customers from adding a system to a Business Process.

April 2025

This page documents all customer-facing changes to the DataGrail application made in April 2025. Additional entries will be added every week on Friday.

Week of April 28​

🚀 Features Added​

  • Added identifier support for Customer ID with Braintree.
  • Released the beta V2 API for Privacy Requests.
  • Added support for intake form answers on the V2 API for Privacy Requests and Opt Outs.

🐛 Bugs Squashed​

  • Resolved an issue causing the email template editor to become unfocused.

Week of April 21​

🚀 Features Added​

  • Added support for Customer ID as identifier with the Stripe Integration.
  • Added a "Processing Preference" option and support for User ID as an identifier with the Braze Integration.
  • Redesigned the landing pages for email verification and access request download links.
  • Released Request Manager Agent v0.9.1.

🛠 Changes Made​

  • Improved the rate limiting behavior for the Segment Integration.
  • Cookie Rules are now case-insensitive.

🐛 Bugs Squashed​

  • Resolved an issue preventing the Jira Integration from showing a "connected" status for some customers.
  • Resolved an issue preventing the "Data Processing Report" PDF from rendering correctly for some customers.
  • Resolved an issue in Request Manager Agent where MySQL transactions were not properly committed.

Week of April 14​

🚀 Features Added​

  • Added a button to download all Risk Assessments as a CSV.
  • Added OAuth support for the Klaviyo Integration.

🛠 Changes Made​

  • Added the "Sync with Google Tag Manager" button to the Tracking Services page in Consent.

🐛 Bugs Squashed​

  • Resolved an issue causing the Risk Assessment PDF to render blank for some users.
  • Resolved an issue preventing some custom scripts from being included in the published consent configuration.

Week of April 7​

🚀 Features Added​

  • Added the ability to create a Consent Layout for every geolocated Request Policy.

🛠 Changes Made​

  • Added a Basic Authentication method for the ZoomInfo Integration.
  • Added the deletion capability to the Facebook Marketing Integration.
  • Updated the primary font in the DataGrail app.
  • Single-character matching rules are now allowed in Cookie Management.
  • Added a constraint that prevents integrations from being deleted if they are referenced in a workflow.
  • Optimized the load time of the Data Classification page.

🐛 Bugs Squashed​

  • Resolved an issue matching some cookies in Consent.

March 2025

This page documents all customer-facing changes to the DataGrail application made in March 2025. Additional entries will be added every week on Friday.

Week of March 31​

🚀 Features Added​

🛠 Changes Made​

  • Improved the rate limiting behavior for the Qualtrics integration.
  • Email verification is no longer required for Processor Requests.
  • Improved the load time of the Data Subject Requests page by 40%.

🐛 Bugs Squashed​

  • Resolved multiple UI issues on the System Inventory page.

Week of March 24​

🚀 Features Added​

🛠 Changes Made​

  • Added a landing page for expired Request Manager verification links, instead of showing a 404.
  • Updated the System Inventory Export to include all custom questions.
  • Updated the API endpoints used by the Entrata Integration.
  • Added note content to Request Manager Activity Logs.
  • Prevent the default layer on the Consent Banner from being deleted.
  • Add a basic authentication method for the ZoomInfo Integration.

🐛 Bugs Squashed​

  • Resolved an issue causing the "Last Edited Date" to be incorrect on some System Inventory Reports.
  • Resolved an issue preventing the correct state transition on some Opt Out Requests.

Week of March 17​

🚀 Features Added​

  • Released an Intrinsic Integration with API deletion capabilities in Request Manager.
  • Released Embedded Deployment for Consent, allowing Consent to be deployed directly on your website, without the need for Google Tag Manager.
  • Released Data Discovery Agent v0.7.5 and v0.7.6.

🛠 Changes Made​

  • Added constraints to prevent the default layer on the Consent Banner from being deleted.
  • Made the "Download Assessment" button available to all Contributors.
  • Added the "Department" and "URL" columns to the System Inventory export.

🐛 Bugs Squashed​

  • Resolved an issue preventing Amplitude data extraction from completing successfully on some requests with large amounts of data.

Week of March 10​

🚀 Features Added​

  • Released Data Discovery Agent v0.7.4
    • Athena Updates
      • Supports boolean type partitions.
      • Transitions to using UNLOAD from CTAS for temporary results to simplify IAM policies.

🛠 Changes Made​

  • Improved retry logic for the Facebook Marketing Integration.

🐛 Bugs Squashed​

  • Resolved an issue preventing data from being identified in Salesforce Commerce Cloud when the email was present in mixed case.

Week of March 3​

🚀 Features Added​

  • Added Support Access functionality.
  • Released Data Discovery Agent v0.7.2 and v0.7.3.
    • Athena Updates
      • Added support for configuring multiple databases for scanning with one integration.
      • Added support for date type partitions.
      • Improved support for Iceberg partitions.
      • Optimized schema scans.
    • BigQuery Updates
      • The require_partition_filter is now honored when performing table samples.
      • The integration will now report on individual, dataset schema scan errors and only fail if all datasets are unqueryable.

🛠 Changes Made​

  • Improved the load time on the Data Subject Requests page.

🐛 Bugs Squashed​

  • Resolved an issue causing some deleted data subject relationship options to show in the wizard.
  • Resolved an issue causing Facebook Marketing to encounter an error on some Opt Out requests.
  • Resolved an issue preventing the rate limit for the Marketo Integration from being honored in some cases.
  • Resolved an issue preventing the "success" modal from showing after a Consent publish.

February 2025

This page documents all customer-facing changes to the DataGrail application made in February 2025. Additional entries will be added every week on Friday.

Week of February 24​

🛠 Changes Made​

  • Updated the FreshService Integration to make the "Itil Module" feature optional.
  • Adding a new Integration will now always create a System in Live Data Map.

🐛 Bugs Squashed​

  • Resolved an issue preventing the Yotpo Integration from extracting data for some customers.

Week of February 17​

🛠 Changes Made​

  • Updated the Gorgias Integration to use the new Delete a Ticket endpoint.
  • Released Data Discovery Agent v0.7.0 and v0.7.1.
    • Added support for Microsoft SQL Server.
    • Omit optional dependencies to reduce Docker image size.
    • Enabled Redshift to properly sample from tables in non-default schemas.

🐛 Bugs Squashed​

  • Resolved an issue fetching some containers from Google Tag Manager.
  • Resolved an issue preventing Data Subject Relationship details from appearing in the Opt Request Details UI and export.
  • Resolved an issue preventing known Personal Data Categories from being automatically added to new Systems in Live Data Map.
  • Resolved an issue to properly escape BigQuery and Snowflake database identifiers when retrieveing schemas in the Responsible Data Discovery Agent.

Week of February 10​

🚀 Features Added​

🛠 Changes Made​

  • Improved the performance fetching containers (about 2-8x faster) from Google Tag Manager for Consent.
  • Released Data Discovery Agent v0.6.0 and v0.6.1 with BigQuery support and various security improvements.
    • Breaking Change: Updated the container healthcheck command, which will cause earlier versions to become unhealthy.
    • Change: The GOOGLE_APPLICATION_CREDENTIALS environment variable is no longer required for GCP deployments.
  • Released Request Manager Agent v0.9.0.
    • Breaking Change: Agent port updated from 80 to 8080, which requires updating the container healthcheck and load balancer to ensure requests are successful.
  • Updated the Internal Systems Integration API Specification to deprecate the use of non-multiple-identifiers and pagination.
  • Celebratory confetti is now thrown after a successful consent publish!

🐛 Bugs Squashed​

  • Resolved an issue preventing some Data Discovery Agent fields from saving in the UI.
  • Resolved an issue preventing some Segment Config deletions from completing successfully.
  • Resolved an issue causing HTML to render incorrectly on some email notifications.

Week of February 3​

🚀 Features Added​

🐛 Bugs Squashed​

  • Resolved an issue with inconsistent email verification behavior on Opt Out requests.

January 2025

This page documents all customer-facing changes to the DataGrail application made in January 2025. Additional entries will be added every week on Friday.

Week of January 27​

🚀 Features Added​

  • Released the System Profiles experience for Live Data Map.
  • Released the AWS Connect Integration with access and deletion capabilities in Request Manager.
  • Released RDD Agent v0.5.0 with a Databricks and DynamoDB Integration, improved classification, and encrypted connections to MongoDB/DynamoDB using AWS certificates.

🛠 Changes Made​

  • Renamed Risk Monitor to Risk Assessments.
  • Custom intake form dropdown questions now sort alphabetically.
  • Updated the NetSuite integration to only attempt data extraction on objects that have been granted read access.

🐛 Bugs Squashed​

  • Resolved an issue where the Privacy Request Center scroll behavior was inconsistent on mobile browsers.
  • Resolved an issue blocking Slack System Detection for some customers.
  • Resolved an issue blocking some customers from editing System Profile pages and Assessments.

Week of January 20​

🛠 Changes Made​

  • Updating a note on a Privacy Request now creates an entry in the Activity Log.
  • Improved retry logic for testing integration connections.
  • Added the time zone to the Request Manager Activity Log.

🐛 Bugs Squashed​

  • Resolved an issue preventing the verification review step from showing in the wizard for customers with certain workflow automation settings.
  • Resolved an issue preventing some translated text from being published on the Consent Banner.

Week of January 13​

🚀 Features Added​

  • Added machine-learning powered localization of the Privacy Request Center in up to 20 languages (documentation).
  • Added a CleverTap Integration with access and deletion capabilities in Request Manager.

🛠 Changes Made​

  • Improved retry logic for handling SERVER_UNAVAILABLE errors from Salesforce Sandbox Environments.

🐛 Bugs Squashed​

  • Resolved an issue causing the Discourse integration to incorrectly show a "connected" status for some customers.

Week of January 6​

🛠 Changes Made​

  • Increased the header size on the Privacy Request Center to 16kb to accommodate users with large cookies.
  • Updated the Klaviyo Integration API version to 2024-10-15.
  • Updated the CSS selector names for the consent banner to be prefixed with dg- to avoid conflicting with existing stylesheets.

🐛 Bugs Squashed​

  • Resolved an issue causing HTML formatting in some automated emails to be malformed.
  • Resolved an issue causing the WooCommerce integration to show as "connected" for some customers with broken connections.
  • Resolved an issue causing the creation of new contacts on Inventory System Reports to fail.
  • Resolved an inconsistency with the privacy right listed on the Privacy Request Center review page.

December 2024

This page documents all customer-facing changes to the DataGrail application made in December 2024. Additional entries will be added every week on Friday.

Week of December 16​

🚀 Features Added​

  • Introduced a new version of the Responsible Data Discovery Model to provide more efficient and accurate results.
  • Added versioning to Risk Monitor Assessments, allowing users to create new versions of approved Assessments that preserve previous responses/answers.
  • Added API deletion capabilities to the HR Cloud integration in Request Manager.
  • Added a "Mark as Completed" action to integrations on Privacy Requests in the "Extracting Personal Data" and "Pending Delete" states.

🛠 Changes Made​

  • Updated the Consent Banner with various accessibility updates to ensure WCAG compliance: the 'X' button is now announced by screen readers, the banner can be closed with the escape key, and category selections can be collapsed and expanded with the keyboard.
  • Added the ability to deselect uploaded files in the "Miscellaneous Data" section on Privacy Requests.

🐛 Bugs Squashed​

  • Resolved an issue preventing the EmailMessage object in Salesforce from being anonymized on Deletion Requests by allowing it to be deleted, while all other objects continue to be anonymized.
  • Resolved an issue where some users would see an error fetching data subject relationship options in the Request Manager Wizard.
  • Resolved an issue where custom systems would not appear in the Business Process drawer.
  • Resolved an issue where some Stripe integrations would incorrectly show as disconnected.
  • Resolved an issue where the results email on an Access Categories request was malformed.

Week of December 9​

🚀 Features Added​

  • Added a Deletion Behavior option to all asynchronous deletion integrations, adding additional control of how these integrations are processed in DataGrail.

🛠 Changes Made​

  • Updated the "Miscellaneous Files" files section on Access Requests to support file upload in the "Extracting Personal Data" state.

🐛 Bugs Squashed​

  • Resolved an issue where the 200mb upload limit was not honored in the "Miscellaneous Files" section on some Privacy Requests.
  • Resolved an issue where email translations were not consistently applied on some Privacy Requests.

Week of December 2​

🚀 Features Added​

  • Enabled support for self-service custom questions for all customers on the Privacy Request Center.
  • Added a "Privacy Request Denied" email template, which can be used for requests denied via custom workflows.

🐛 Bugs Squashed​

  • Reduced batch sizes for customers using batched SendGrid requests to resolve an issue where the request body was too long.