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May 2025

This page documents all customer-facing changes to the DataGrail application made in May 2025. Additional entries will be added every week on Friday.

Week of May 26​

🚀 Features Added​

🛠 Changes Made​

  • Improved the System Detection model, allowing for a higher volume of systems to be surfaced.

🐛 Bugs Squashed​

  • Resolved an issue preventing Direct Contact Integrations from saving if the processor email included capital letters.

Week of May 19​

🚀 Features Added​

  • Added an optional audience parameter on Internal Systems Integrations for use with Auth0.
  • Released Request Manager Agent v0.9.3.
    • Resolved an issue where failed Snowflake deletion queries returned success to the orchestrator.
    • Disabled autocommit in the Snowflake connector so that groups of transactions that modify data are atomic.

🛠 Changes Made​

  • Optimized the Stripe Integration for customers not using Issuing.
  • Added batch deletion to the Qualtrics Integration to improve efficiency processing high volumes of privacy requests.
  • Published custom questions can no longer be renamed in the Privacy Request Center to prevent workflows from being interrupted.
  • Improved batch deletion with the Amplitude integration.

🐛 Bugs Squashed​

  • Resolved an issue preventing identifiers from being fetched on some Privacy Requests.
  • Resolved an issue preventing "Request Admin" users from creating Opt Out requests.
  • Resolved an issue preventing the assessment_type placeholder from being replaced on emails from the Risk Assessments Product.

Week of May 12​

🚀 Features Added​

  • Added a Privacy Request Integrations endpoint to the V2 API.
  • Added a Privacy Request Creation endpoint to the V2 API.
  • Released Request Manager Agent v0.9.2.
    • Disabled the Request Manager Agent job queue from logging job description, which includes PII, when the LOGLEVEL environment variable is not set to DEBUG.

🛠 Changes Made​

  • Improved the deletion of Zendesk Users, avoiding a 422 response in some cases.
  • Removed %customer_name% as a required variable on Email Templates.

🐛 Bugs Squashed​

  • Resolved an issue preventing identifiers from being included on Internal Systems Integration retries.

Week of May 5​

🚀 Features Added​

  • Released the beta "Custom Content Types" feature for Data Discovery, enabling customers to define and identify custom assets in connected systems.
  • Added a Privacy Request Index endpoint to the V2 API.
  • Added a Privacy Request Policies Index endpoint to the V2 API.

🛠 Changes Made​

  • Released improved verification pages for mobile devices.
  • Added the ability to archive a Business Process.
  • Added batch deletion to the Segment Config Integration to improve efficiency processing high volumes of privacy requests.
  • Non-sensitive fields are no longer hidden in the Internal Systems Integration configuration within the app.
  • Improved error handling with the Stripe Integration.

🐛 Bugs Squashed​

  • Resolved an issue preventing extremely large data files (3GB+) from being uploaded by Internal Systems Integrations.
  • Resolved an issue preventing some customers from adding a system to a Business Process.

April 2025

This page documents all customer-facing changes to the DataGrail application made in April 2025. Additional entries will be added every week on Friday.

Week of April 28​

🚀 Features Added​

  • Added identifier support for Customer ID with Braintree.
  • Released the beta V2 API for Privacy Requests.
  • Added support for intake form answers on the V2 API for Privacy Requests and Opt Outs.

🐛 Bugs Squashed​

  • Resolved an issue causing the email template editor to become unfocused.

Week of April 21​

🚀 Features Added​

  • Added support for Customer ID as identifier with the Stripe Integration.
  • Added a "Processing Preference" option and support for User ID as an identifier with the Braze Integration.
  • Redesigned the landing pages for email verification and access request download links.
  • Released Request Manager Agent v0.9.1.

🛠 Changes Made​

  • Improved the rate limiting behavior for the Segment Integration.
  • Cookie Rules are now case-insensitive.

🐛 Bugs Squashed​

  • Resolved an issue preventing the Jira Integration from showing a "connected" status for some customers.
  • Resolved an issue preventing the "Data Processing Report" PDF from rendering correctly for some customers.
  • Resolved an issue in Request Manager Agent where MySQL transactions were not properly committed.

Week of April 14​

🚀 Features Added​

  • Added a button to download all Risk Assessments as a CSV.
  • Added OAuth support for the Klaviyo Integration.

🛠 Changes Made​

  • Added the "Sync with Google Tag Manager" button to the Tracking Services page in Consent.

🐛 Bugs Squashed​

  • Resolved an issue causing the Risk Assessment PDF to render blank for some users.
  • Resolved an issue preventing some custom scripts from being included in the published consent configuration.

Week of April 7​

🚀 Features Added​

  • Added the ability to create a Consent Layout for every geolocated Request Policy.

🛠 Changes Made​

  • Added a Basic Authentication method for the ZoomInfo Integration.
  • Added the deletion capability to the Facebook Marketing Integration.
  • Updated the primary font in the DataGrail app.
  • Single-character matching rules are now allowed in Cookie Management.
  • Added a constraint that prevents integrations from being deleted if they are referenced in a workflow.
  • Optimized the load time of the Data Classification page.

🐛 Bugs Squashed​

  • Resolved an issue matching some cookies in Consent.

March 2025

This page documents all customer-facing changes to the DataGrail application made in March 2025. Additional entries will be added every week on Friday.

Week of March 31​

🚀 Features Added​

🛠 Changes Made​

  • Improved the rate limiting behavior for the Qualtrics integration.
  • Email verification is no longer required for Processor Requests.
  • Improved the load time of the Data Subject Requests page by 40%.

🐛 Bugs Squashed​

  • Resolved multiple UI issues on the System Inventory page.

Week of March 24​

🚀 Features Added​

🛠 Changes Made​

  • Added a landing page for expired Request Manager verification links, instead of showing a 404.
  • Updated the System Inventory Export to include all custom questions.
  • Updated the API endpoints used by the Entrata Integration.
  • Added note content to Request Manager Activity Logs.
  • Prevent the default layer on the Consent Banner from being deleted.
  • Add a basic authentication method for the ZoomInfo Integration.

🐛 Bugs Squashed​

  • Resolved an issue causing the "Last Edited Date" to be incorrect on some System Inventory Reports.
  • Resolved an issue preventing the correct state transition on some Opt Out Requests.

Week of March 17​

🚀 Features Added​

  • Released an Intrinsic Integration with API deletion capabilities in Request Manager.
  • Released Embedded Deployment for Consent, allowing Consent to be deployed directly on your website, without the need for Google Tag Manager.
  • Released Data Discovery Agent v0.7.5 and v0.7.6.

🛠 Changes Made​

  • Added constraints to prevent the default layer on the Consent Banner from being deleted.
  • Made the "Download Assessment" button available to all Contributors.
  • Added the "Department" and "URL" columns to the System Inventory export.

🐛 Bugs Squashed​

  • Resolved an issue preventing Amplitude data extraction from completing successfully on some requests with large amounts of data.

Week of March 10​

🚀 Features Added​

  • Released Data Discovery Agent v0.7.4
    • Athena Updates
      • Supports boolean type partitions.
      • Transitions to using UNLOAD from CTAS for temporary results to simplify IAM policies.

🛠 Changes Made​

  • Improved retry logic for the Facebook Marketing Integration.

🐛 Bugs Squashed​

  • Resolved an issue preventing data from being identified in Salesforce Commerce Cloud when the email was present in mixed case.

Week of March 3​

🚀 Features Added​

  • Added Support Access functionality.
  • Released Data Discovery Agent v0.7.2 and v0.7.3.
    • Athena Updates
      • Added support for configuring multiple databases for scanning with one integration.
      • Added support for date type partitions.
      • Improved support for Iceberg partitions.
      • Optimized schema scans.
    • BigQuery Updates
      • The require_partition_filter is now honored when performing table samples.
      • The integration will now report on individual, dataset schema scan errors and only fail if all datasets are unqueryable.

🛠 Changes Made​

  • Improved the load time on the Data Subject Requests page.

🐛 Bugs Squashed​

  • Resolved an issue causing some deleted data subject relationship options to show in the wizard.
  • Resolved an issue causing Facebook Marketing to encounter an error on some Opt Out requests.
  • Resolved an issue preventing the rate limit for the Marketo Integration from being honored in some cases.
  • Resolved an issue preventing the "success" modal from showing after a Consent publish.

February 2025

This page documents all customer-facing changes to the DataGrail application made in February 2025. Additional entries will be added every week on Friday.

Week of February 24​

🛠 Changes Made​

  • Updated the FreshService Integration to make the "Itil Module" feature optional.
  • Adding a new Integration will now always create a System in Live Data Map.

🐛 Bugs Squashed​

  • Resolved an issue preventing the Yotpo Integration from extracting data for some customers.

Week of February 17​

🛠 Changes Made​

  • Updated the Gorgias Integration to use the new Delete a Ticket endpoint.
  • Released Data Discovery Agent v0.7.0 and v0.7.1.
    • Added support for Microsoft SQL Server.
    • Omit optional dependencies to reduce Docker image size.
    • Enabled Redshift to properly sample from tables in non-default schemas.

🐛 Bugs Squashed​

  • Resolved an issue fetching some containers from Google Tag Manager.
  • Resolved an issue preventing Data Subject Relationship details from appearing in the Opt Request Details UI and export.
  • Resolved an issue preventing known Personal Data Categories from being automatically added to new Systems in Live Data Map.
  • Resolved an issue to properly escape BigQuery and Snowflake database identifiers when retrieveing schemas in the Responsible Data Discovery Agent.

Week of February 10​

🚀 Features Added​

🛠 Changes Made​

  • Improved the performance fetching containers (about 2-8x faster) from Google Tag Manager for Consent.
  • Released Data Discovery Agent v0.6.0 and v0.6.1 with BigQuery support and various security improvements.
    • Breaking Change: Updated the container healthcheck command, which will cause earlier versions to become unhealthy.
    • Change: The GOOGLE_APPLICATION_CREDENTIALS environment variable is no longer required for GCP deployments.
  • Released Request Manager Agent v0.9.0.
    • Breaking Change: Agent port updated from 80 to 8080, which requires updating the container healthcheck and load balancer to ensure requests are successful.
  • Updated the Internal Systems Integration API Specification to deprecate the use of non-multiple-identifiers and pagination.
  • Celebratory confetti is now thrown after a successful consent publish!

🐛 Bugs Squashed​

  • Resolved an issue preventing some Data Discovery Agent fields from saving in the UI.
  • Resolved an issue preventing some Segment Config deletions from completing successfully.
  • Resolved an issue causing HTML to render incorrectly on some email notifications.

Week of February 3​

🚀 Features Added​

🐛 Bugs Squashed​

  • Resolved an issue with inconsistent email verification behavior on Opt Out requests.

January 2025

This page documents all customer-facing changes to the DataGrail application made in January 2025. Additional entries will be added every week on Friday.

Week of January 27​

🚀 Features Added​

  • Released the System Profiles experience for Live Data Map.
  • Released the AWS Connect Integration with access and deletion capabilities in Request Manager.
  • Released RDD Agent v0.5.0 with a Databricks and DynamoDB Integration, improved classification, and encrypted connections to MongoDB/DynamoDB using AWS certificates.

🛠 Changes Made​

  • Renamed Risk Monitor to Risk Assessments.
  • Custom intake form dropdown questions now sort alphabetically.
  • Updated the NetSuite integration to only attempt data extraction on objects that have been granted read access.

🐛 Bugs Squashed​

  • Resolved an issue where the Privacy Request Center scroll behavior was inconsistent on mobile browsers.
  • Resolved an issue blocking Slack System Detection for some customers.
  • Resolved an issue blocking some customers from editing System Profile pages and Assessments.

Week of January 20​

🛠 Changes Made​

  • Updating a note on a Privacy Request now creates an entry in the Activity Log.
  • Improved retry logic for testing integration connections.
  • Added the time zone to the Request Manager Activity Log.

🐛 Bugs Squashed​

  • Resolved an issue preventing the verification review step from showing in the wizard for customers with certain workflow automation settings.
  • Resolved an issue preventing some translated text from being published on the Consent Banner.

Week of January 13​

🚀 Features Added​

  • Added machine-learning powered localization of the Privacy Request Center in up to 20 languages (documentation).
  • Added a CleverTap Integration with access and deletion capabilities in Request Manager.

🛠 Changes Made​

  • Improved retry logic for handling SERVER_UNAVAILABLE errors from Salesforce Sandbox Environments.

🐛 Bugs Squashed​

  • Resolved an issue causing the Discourse integration to incorrectly show a "connected" status for some customers.

Week of January 6​

🛠 Changes Made​

  • Increased the header size on the Privacy Request Center to 16kb to accommodate users with large cookies.
  • Updated the Klaviyo Integration API version to 2024-10-15.
  • Updated the CSS selector names for the consent banner to be prefixed with dg- to avoid conflicting with existing stylesheets.

🐛 Bugs Squashed​

  • Resolved an issue causing HTML formatting in some automated emails to be malformed.
  • Resolved an issue causing the WooCommerce integration to show as "connected" for some customers with broken connections.
  • Resolved an issue causing the creation of new contacts on Inventory System Reports to fail.
  • Resolved an inconsistency with the privacy right listed on the Privacy Request Center review page.

December 2024

This page documents all customer-facing changes to the DataGrail application made in December 2024. Additional entries will be added every week on Friday.

Week of December 16​

🚀 Features Added​

  • Introduced a new version of the Responsible Data Discovery Model to provide more efficient and accurate results.
  • Added versioning to Risk Monitor Assessments, allowing users to create new versions of approved Assessments that preserve previous responses/answers.
  • Added API deletion capabilities to the HR Cloud integration in Request Manager.
  • Added a "Mark as Completed" action to integrations on Privacy Requests in the "Extracting Personal Data" and "Pending Delete" states.

🛠 Changes Made​

  • Updated the Consent Banner with various accessibility updates to ensure WCAG compliance: the 'X' button is now announced by screen readers, the banner can be closed with the escape key, and category selections can be collapsed and expanded with the keyboard.
  • Added the ability to deselect uploaded files in the "Miscellaneous Data" section on Privacy Requests.

🐛 Bugs Squashed​

  • Resolved an issue preventing the EmailMessage object in Salesforce from being anonymized on Deletion Requests by allowing it to be deleted, while all other objects continue to be anonymized.
  • Resolved an issue where some users would see an error fetching data subject relationship options in the Request Manager Wizard.
  • Resolved an issue where custom systems would not appear in the Business Process drawer.
  • Resolved an issue where some Stripe integrations would incorrectly show as disconnected.
  • Resolved an issue where the results email on an Access Categories request was malformed.

Week of December 9​

🚀 Features Added​

  • Added a Deletion Behavior option to all asynchronous deletion integrations, adding additional control of how these integrations are processed in DataGrail.

🛠 Changes Made​

  • Updated the "Miscellaneous Files" files section on Access Requests to support file upload in the "Extracting Personal Data" state.

🐛 Bugs Squashed​

  • Resolved an issue where the 200mb upload limit was not honored in the "Miscellaneous Files" section on some Privacy Requests.
  • Resolved an issue where email translations were not consistently applied on some Privacy Requests.

Week of December 2​

🚀 Features Added​

  • Enabled support for self-service custom questions for all customers on the Privacy Request Center.
  • Added a "Privacy Request Denied" email template, which can be used for requests denied via custom workflows.

🐛 Bugs Squashed​

  • Reduced batch sizes for customers using batched SendGrid requests to resolve an issue where the request body was too long.

November 2024

This page documents all customer-facing changes to the DataGrail application made in November 2024. Additional entries will be added every week on Friday.

Week of November 25​

🚀 Features Added​

  • Added the following integrations with access capabilities in Request Manager: ADP Workforce Now, HiBob, HR Cloud, TriNet, UKG Pro, Workday

🛠 Changes Made​

  • Updated the AWS Integration to utilize role-based authentication.
  • Optimization of batch deletion functionality for the Amplitude integration.

Week of November 18​

🚀 Features Added​

  • Added a "Systems" filter on the Business Processes page.

🐛 Bugs Squashed​

  • Resolved an issue deleting "Note" objects in SalesLoft when the connecting user is not a Team Admin.
  • Resolved a timeout issue causing some Braze integrations to disconnect sporadically.

Week of November 11​

🚀 Features Added​

  • Added a Persona integration with access and deletion capabilities in Request Manager.

🛠 Changes Made​

  • Added the "what inaccuracies need updating" field to Direct Contact forms.

🐛 Bugs Squashed​

  • Resolved an issue blocking Drift deletion on some requests.
  • Resolved an issue preventing all default Risk Monitor Templates from showing for some new customers.

Week of November 4​

🚀 Features Added​

  • Added the ability to start, cancel, pause, and resume Responsible Data Discovery scans.
  • Added a Common Room integration with access and deletion capabilities in Request Manager.
  • Added System Detection capabilities to the Zip integration.

🛠 Changes Made​

  • Moved the "Reporting Contacts" menu from the System Inventory Page to the "Settings" page.

🐛 Bugs Squashed​

  • Resolved an issue blocking some Segment deletions.
  • Resolved an issue which rendered an empty button on the Request Details page for some Privacy Requests.

October 2024

This page documents all customer-facing changes to the DataGrail application made in October 2024. Additional entries will be added every week on Friday.

Week of October 28​

🚀 Features Added​

  • Released the TIA and LIA Assessment Templates for Risk Monitor.

🛠 Changes Made​

  • Performance improvements to reduce Consent publishing time.
  • Improved error handling and retry logic for the Heap integration.
  • Refactored how connectors in the Request Manager Agent select the applicable queries based on the provided identifiers and made the function more extensible.

🐛 Bugs Squashed​

  • Resolved an issue causing inconsistent behavior with integration selection on requests in "Pending Action".
  • Resolved an issue causing Privacy Dashboard values to display in seconds instead of days.
  • Resolved an issue causing the Skilljar integration to fail in "Extracting Personal Data".
  • Resolved an issue with the BigQuery connector for the Request Manager Agent where queries were not formatted with identifiers.
  • Resolved an issue with the Request Manager Agent where Google Default Credentials provided as an environment variable were unavailable in the rq process.

Week of October 21​

🚀 Features Added​

  • Added a Zip integration with Access and Deletion capabilities in Request Manager.
  • Added support for custom 'From Names' with the Mailgun Transactional Mailer integration.

🛠 Changes Made​

  • Updated the 'What inaccuracies need updating?' field to be required on Update Inaccuracies requests.
  • Updated the Facebook Marketing integration to use the latest v.21.0 API.

🐛 Bugs Squashed​

  • Resolved an issue where Stripe would show as disconnected for customers with a high volume of invoices.
  • Resolved an issue preventing the "Add Condition" button from appearing in some cases in the Assessment Templates Editor.

Week of October 14​

🚀 Features Added​

  • Added an OracleCrowdTwist integration with Access and Deletion capabilities in Request Manager.
  • Added an PowerReviews integration with Access and Deletion capabilities in Request Manager.
  • Added a new menu to view active Responsible Data Discovery scans.

🛠 Changes Made​

  • Improved handling of rate limiting with the Okta integration.

🐛 Bugs Squashed​

  • Resolved an issue preventing the deletion of integrations present on a high volume of Privacy Requests.

Week of October 7​

🚀 Features Added​

  • Added a Descope integration with Access and Deletion capabilities in Request Manager.

🐛 Bugs Squashed​

  • Resolved an issue where some data subjects encountered an error when submitting new Opt Out requests.
  • Resolved an issue where some integrations could not be deselected in the "Pending Action" state on Privacy Requests.
  • Resolved an issue where Privacy Requests created from within the app or via email were immediately moved to "Pending Verification".
  • Resolved an issue where some users could not see the "Add Service" button in the Tracking Services page.
  • Resolved an issue where some Privacy Requests encountered an error when transitioned from "Pending Action" to "Pending Delete".

September 2024

This page documents all customer-facing changes to the DataGrail application made in September 2024. Additional entries will be added every week on Friday.

Week of September 30​

🚀 Features Added​

  • Added support for Advanced Consent Mode in Google Tag Manager, allowing data subjects to be tracked using Google Services in an anonymized way.
  • Added a "Custom System" option in Live Data Map, allowing customers to create new systems from within the app.

🛠 Changes Made​

  • Updated BambooHR extraction logic to dynamically fetch all custom employee and customer fields on Privacy Requests.
  • Optimized API calls to Braze for high-volume Privacy Request customers.

🐛 Bugs Squashed​

  • Resolved an issue preventing Docebo deletion from completing on some requests.

Week of September 23​

🚀 Features Added​

  • Added a Consent integration for Webflow sites to respect a data subject's consent to tracking with the Webflow Analyze and Optimize products.

🛠 Changes Made​

  • Updated the HubSpot integration to include new auth settings for public apps. This update will add new options for choosing the scopes used by DataGrail.
  • Optimized the Zendesk integration by implementing batch deletion requests to alleviate rate-limiting in high-request volume environments.

🐛 Bugs Squashed​

  • Resolved an issue where AppsFlyer was dropping requests because the deletion batch size was too large.
  • Resolved an issue in the Docebo integration where validation of deletion was not properly done.

Week of September 16​

🚀 Features Added​

  • Added a Commerce Tools Integration with access and deletion capabilities in Request Manager.

🛠 Changes Made​

  • Optimized SendGrid API Requests for high Privacy Request volume customers.
  • Improved handling of invalid email addresses with the Iterable integration.

🐛 Bugs Squashed​

  • Resolved an issue preventing direct contact processors from uploading greater than 300 data files.
  • Resolved an issue causing Demandbase to fail extracting data on some requests.
  • Resolved an issue displaying system sources when the integration that detected it was deleted.

Week of September 9​

🚀 Features Added​

  • Updated the "Risk" column on the System Inventory to highlight systems utilizing Automated Decision Making, AI Subprocessors, and/or GenAI tools.
  • Added a SendGrid configuration option, allowing users to remove unsubscribe information from transactional email footers.
  • Added a pre-flight publish option for Consent, allowing customers to test Consent configurations in a new, unpublished GTM container version.

🛠 Changes Made​

  • Added a "Sources" column on the System Inventory export, allowing customers to view how a system was detected in the downloaded CSV.

🐛 Bugs Squashed​

  • Resolved an issue preventing NETSUITE from completing in the access phase of some Privacy Requests.
  • Resolved an issue where the Business Process for an Inventory System Report displayed differently on the System Inventory column than on the report itself.

Week of September 2​

🚀 Features Added​

  • Added a "Risk" filter to the System Inventory page.

🛠 Changes Made​

  • Updated the "Third Party Disclosures" email template to include all available dynamic placeholders.

🐛 Bugs Squashed​

  • Resolved an issue causing some deletions to fail with the Outreach integration.
  • Resolved an issue preventing the data subject location from being extracted on the Intake Form.
  • Resolved an issue causing the privacy right tiles on the Intake Form to be misaligned on some resolutions.
  • Resolved an issue causing Business Processes to display incorrectly on the System Inventory page.

August 2024

This page documents all customer-facing changes to the DataGrail application made in August 2024. Additional entries will be added every week on Friday.

Week of August 26​

🚀 Features Added​

  • Released DataGrail's V2 API.
  • Released batched deletion logic for high-volume DSR processors, which reduces rate limiting and resource usage.
  • Added a "Personal Data Categories" column and filter to the System Inventory page.

🛠 Changes Made​

  • Updated integration status messages in Request Manager for direct contact and whole-record deletion integrations.
  • Updated the "data found" workflow condition to consider "data not deleted" responses from direct contact integrations as true.
  • Refactored all DataGrail integration connection guides.

🐛 Bugs Squashed​

  • Resolved an issue preventing data subject location from being collected on customer intake forms.
  • Resolved an issue causing the Outreach integration to fail in deletion.

Week of August 19​

🚀 Features Added​

  • Added Do Not Sell/Share capabilities to the Segment Public integration.
  • Added a Notion integration with access and deletion capabilities in Request Manager.
  • Added a "Clear All" button for filters on the System Inventory page.

🛠 Changes Made​

  • Optimized the OneLogin integration for system detection, reducing the number of API calls needed and execution time.

🐛 Bugs Squashed​

  • Resolved an issue causing intake forms to double load when reloaded from certain paths.
  • Resolved an issue preventing italics from rendering on intake form customizations.

Week of August 12​

🛠 Changes Made​

  • Optimized the SendGrid integration to reduce rate limiting on Privacy Requests.
  • Adjusted the text on the Smart Verification security page to better reflect multiple Privacy Request types.

🐛 Bugs Squashed​

  • Resolved an issue packaging data files for Privacy Requests with large volumes of PII. Integrations data over 10MB in size is now consolidated in to a singular TSV file for data subjects.
  • Resolved an issue preventing new lines from showing on customized intake forms.

Week of August 5​

🛠 Changes Made​

  • Optimized the automated deletion status checks for Amplitude.

🐛 Bugs Squashed​

  • Resolved an issue causing existing systems from being included on the "New Detected Systems Summary" email.
  • Resolved an issue causing intake forms to load twice when accessed directly from the root.