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This page documents all customer-facing changes to the DataGrail application made in November 2023. Additional entries will be added every week on Friday.

Week of November 13​

Features Added​

  • Added search functionality to the System Inventory Page.

Bugs Squashed​

  • Fixed an issue causing the Amplitude Integration to stall on Privacy Requests.
  • Fixed an issue causing the Shopify Integration to disconnect for some customers.
  • Fixed an issue causing the Square Integration to stall on Privacy Requests for customers with many Square locations.
  • Resolved a UI issue that prevented some Privacy Request data files from being visible within the app.

Week of November 6​

Features Added​

Changes Made​

  • Added support for the EU residency on the Mixpanel API Integration.
  • Updated the name of Azure Active Directory to Microsoft Entra ID.

Bugs Squashed​

  • Fixed an issue in which Inventory Managers could not approve Inventory System Reports assigned to them.

This page documents all customer-facing changes to the DataGrail application made in October 2023. Additional entries will be added every week on Friday.

Week of October 30​

Changes Made​

  • Improved handling of rate limiting for integrations on privacy requests.
  • Removed the sub-region dropdown on intake forms for sub-regions that are not specifically tied to a Request Policy.
  • Updated the name of the Segment Profiles integration to Segment Engage & Unify.

Bugs Squashed​

  • Fixed an issue in which the Typeform would fail on some Privacy Requests.
  • Fixed an issue in which Azure Active Directory would be rate limited and fail to retrieve all data for System Detection.

Week of October 23​

Changes Made​

  • Improved the reliability of the Google Apps Integration when pulling System Detection data.
  • Improved reliability of the Discourse Integration on Privacy Requests.
  • Updated the Intercom Integration to avoid rate limiting when pulling System Detection data.

Bugs Squashed​

  • Fixed Contributors Table content alignment and Assessment title overflow in Risk Monitor.
  • Fixed an issue in which the Fullstory Integration would error for non-standard data subject emails.

Week of October 16​

Changes Made​

  • Direct Contact Integrations are no longer seperate from API Integrations. Direct Contact Capabilities can now be configured for any integration.
  • On active Privacy Requests, users can now upload files to expired Direct Contact Integrations directly through the app.
  • Reduced the number of API calls made to Wufoo for access requests.

Bugs Squashed​

  • Resolved an issue in which some parent Internal Systems Integrations incorrectly showed as disconnected.
  • Resolved an issue which the "Date Detected" in the System Inventory was not displaying correctly.

Take full advantage of DataGrail’s latest launches, events, and community updates. This month’s highlights include updates to our Integrations Page, Managed Services, and DSAR Intake Form enhancements.

 

PRODUCT UPDATES

New Features and Services Recap​

DataGrail's Managed Services​

We’re thrilled to introduce the data privacy industry's first managed services solution. DataGrail's Managed Services offload the burden of day-to-day tasks so teams can maintain their focus on program strategy, impact, and maturity.

DataGrail's Managed Services allow customers to:

  • Focus on Strategy — Focus your security, legal, and privacy teams on their most strategic work while DataGrail handles day-to-day operations.
  • Protect Internal Resources — Decrease the need for additional headcount and streamline internal resource use.
  • Handle High Privacy Request Volume — Consumers expect control over their data. Companies must respond promptly to privacy requests to maintain brand trust and loyalty.

Dexcom incorporated DataGrail’s Managed Services into their workflow and experienced a massive value add. 

“DataGrail Managed Services has been a game changer for us. We went from two employees working 20+ hours a week on requests to one employee working less than 5 hours a week. Not only that, but our overall efficiency in responding has increased and all of our metrics are on the rise. Would highly recommend!”

- Sean KelloggPrivacy Legal Counsel

Interested in learning how to get started with Managed Services? Contact us at managed-services@datagrail.io

 

Risk Monitor Template Builder​

Based on customer feedback, we added functionality for building your own assessment templates, allowing you to customize the way you assess risk and meet your privacy program's needs.

Create your own templates to build a repeatable process around gathering accurate risk-related information.

Learn More Here!

 

Impending Legislation​

Stay on top of regulatory shifts with DataGrail’s new Impending Legislation capabilities. 

Understanding how new legislation will impact your business allows you to reduce risk by:

  • Preparing for upcoming legislation by taking action before it’s enforced
  • Partnering with DataGrail to review your policies and understand how changing laws affect your overall privacy program
  • Ensuring your configured request policies don’t expose your organization to data privacy risk

Learn more here!

 

Authorized AgentsGeneral Availability, July 27

Certain states require companies to acknowledge requests submitted by  Authorized Agents on behalf of their requestors. DataGrail guides you through this process and makes it easier.

The latest Authorized Agent Workflow enables authorized agents to submit verified privacy requests on behalf of data subjects. Explore how DataGrail helps you through this workflow.

Find out how here!

 

Upcoming Features and Services

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**DSR Intake Form (Beta Program)**General Availability, beginning of September

Join our beta DSR Intake Form! We've revamped the DSR submission experience with full accessibility and a new UI so it's easier for consumers to navigate their privacy rights. 

We want to hear your feedback so we can continue to make this product more valuable to you. 

Sign Up Here!

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Improvements

DataGrail Integration Network​

Within the last month, the DataGrail team created 129 new Direct Contact integrations for customers. These integrations make it easier to support incoming privacy requests for all systems your business utilizes.

DataGrail integrations are available to all customers and can be connected from the Integrations page.

 

DGIN: Updated Integrations​

  • Drata: system detection updated
  • Google Analytics: Sunset older version of Analytics. Code is updated for the latest Google Analytics integration.

Need an integration and can’t find it in DataGrail? Let us know at support@datagrail.io or visit your Integration Profile Page.

 

Bug Fixes

Request Manager​

  • Authentications load in the requester data and checkboxes only once
  • Identifiers are now aligned with the rest of the text elements

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Live Data Map​

  • Reformatted contributor view system name

 

Take full advantage of DataGrail’s latest launches, events, and community updates. This month’s highlights include updates to our Integrations Page, Managed Services, and DSAR Intake Form enhancements.

 

PRODUCT UPDATES

Let’s Get Integrated : Integration Profile Page​

Thanks to your feedback, we built a page so you can see all your integrations in one, centralized hub.

Actively maintain your proactive data privacy solution by:

  • Actioning privacy tasks precisely with a clear understanding of an integration’s use, connection status, and historical activity
  • Determining integration owners and creating action items to quickly resolve connection issues
  • Surfacing data requests related to specific integrations

Upcoming Features and Services

Impending Legislation​

As new legislation is introduced, we know the importance of understanding how upcoming changes will impact your organization and how you can prepare. The Impending Legislation feature aims to keep you updated about upcoming legislation changes that could affect your organization and help you take action with the DataGrail platform. Datagrail will provide you with the resources and collateral to ensure your organization is ready for any new legislation. 

 

DSR Intake Form updates​

The current DSR form is a single form that uses information passed through to the form to manage which request policy the DSR falls under and passes over customer information. Currently there is a single for that is mostly used among users. 

With the DSR Intake Form updates, you’ll have greater control over the DSR submission experience through either a self-service configuration form or a fully customized web page using a public API to manage the intake of DSRs. 

Managed Services​

DataGrail is introducing Managed Services to make your data privacy program even easier to run. This offering provides a dedicated privacy manager to handle customer DSRs and project management services for conducting annual data mapping exercises. 

Contact us to learn more at CS@datagrail.io

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Improvements

DataGrail Integration Network​

Within the last month, the DataGrail team created 89 new Direct Contact integrations for customers. These integrations make it easier to support incoming privacy requests for all systems your business utilizes.

DataGrail integrations are available to all customers and can be connected from the Integrations page.

 

DGIN: Updated Integrations​

  • Apollo.io integration 
    • For deletion workflow, Apollo customers who want their data removed can visit this dedicated landing page and enter their professional email address. If the person doesn’t have access to that email address for any reason, they can submit a direct email with the information they want to remove and the link to their profile inside of Apollo to privacy@apollo.
  • “System Detection” is checked and capabilities in the table match the view

Need an integration and can’t find it in DataGrail? Let us know at support@datagrail.io or visit your Integration Profile Page.

 

Bug Fixes

Live Data Map​

  • Portuguese translation can now be applied to email templates

Take full advantage of DataGrail’s latest launches, events, and community updates. This month’s highlights include updates to Live Data Map taxonomy, Request Policies, and Integration enhancements.

 

PRODUCT UPDATES

Privacy Request Policies

Experience a secure and streamlined process for viewing your request policy configurations with Privacy Request Policies. Access a complete view of all your request policies to ensure your company is compliant with regulations like the GDPR and CCPA.

Learn more here

 

Conditional Questions

Streamline risk assessments within DataGrail’s template by eliminating confusion and creating a smooth experience for contributors by only prompting questions applicable to them. Expect more accurate, higher quality assessment data and faster time to value by simplifying contributor assessment completion.

Learn more here

 

Live Data Map Taxonomy Improvements

Preempt risk by easily identifying and tracking sensitive personal data across your tech stack. These Live Data Map improvements enhance system discovery and classification by clearly flagging sensitive personal data and providing improved technical documentation for System Detection.

Learn more here

Improvements

DataGrail Integration Network​

Within the last month, the DataGrail team created 69 new Direct Contact integrations for customers. These integrations make it easier to support incoming privacy requests for all systems your business utilizes.

DataGrail integrations are available to all customers and can be connected from the Integrations page.

 

DGIN: Updated Integrations

  • AccessJob has been updated to run without error, allowing deletion requests to proceed
  • Outreach integration updated to make only necessary calls to the endpoints with the OAuth required scopes
  • If users have a Microsoft Priva account, then the API covers access and deletion requests for Exchange, SharePoint, OneDrive, and Teams products

Need an integration and can’t find it in DataGrail? Let us know at support@datagrail.io

 

Bug Fixes

Request Manager​

  • A few customers were periodically unable to submit intake forms. All intake forms can now be submitted without error.
  • Users can now click on Request Manager at the top of the page to go back to Request Manager instead of only clicking the back button.

Live Data Map​

  • Some disabled accounts were still being screened when running system and user detection jobs. This has been fixed so disabled accounts are not being run against system and user detection jobs.

Risk Monitor​

  • Risk Monitor assessment tables have been fixed to completely load.

Take full advantage of DataGrail’s latest launches, events, and community updates. This month’s highlights include new Privacy Dashboard and a Roadmap sneak peek.

 

PRODUCT UPDATES

New Ways to Outsmart Risk

We’re excited to highlight the recent launch of our Privacy Dashboard, designed to help teams identify and prevent risk. It’s a control center for managing your privacy program and optimizing your security and legal teams’ impact.

A few highlights:

  • Single Source of Truth: Monitor privacy program status and identify opportunities for improvement
  • Clear Prioritization: Track urgent tasks and use trend charts to improve team focus and velocity
  • Privacy ROI: Understand program impact and communicate the money and time saved across your organization

 

These insights and recommendations are available to all users with Request Manager access. To get started, log in and select “Dashboard.” To learn more, watch the interview with our product team or dig into the technical details.

 

Roadmap Sneak Peek​

Privacy Request Policies**:** Track and view request policies across your privacy program to meet legislative requirements.

Live Data Map Taxonomy: Take advantage of enhanced system discovery and classification to detect personal data across your tech stack. 

Improvements

DataGrail Integration Network​

Within the last month, the DataGrail team created 33 new Direct Contact integrations for customers. These integrations make supporting incoming privacy requests for all systems your business utilizes easier.

DataGrail integrations are available to all customers and can be connected from the Integrations page.

 

DGIN: Updated Integrations​

  • Request details for an Access request are now sent to both the authorized agent and data subject
  • The correct redirect_URI was incorporated for the Constant Contact integration to correct the 400 Bad Request pop-up
  • Super Admin and Request Admin can now fulfill requests through an email intake form
  • Amplitude connection is now valid with both the Standard Server and EU Residency

Need an integration and can’t find it in DataGrail? Let us know at support@datagrail.io.

Bug Fixes

Request Manager​

  • Time formatting has been updated to display days instead of seconds under Request Velocity

  • Fixed an issue where email submitted DSRs were not passing through the email on the request

Take full advantage of DataGrail’s latest launches, events, and community updates. This month’s highlights include new Risk Monitor capabilities, Privacy Basecamp, and upcoming events.

PRODUCT UPDATE

Get Ahead of Risk​

We’re thrilled to announce new ways to use Risk Monitor to manage assessments. These updates put your team in control of business risk while automating manual processes and applying accurate workflows.

 Beyond general UX and quality-of-life improvements, our team listened to your feedback to tackle more use cases, enhance workflows for assessment administrators, and deepen collaboration. 

  1. Workflow Tracking and Assessment Lifecycle: Identify workflow status and set assessment due and renewal dates.
  2. Multiple Systems: Pull unlimited systems into a single assessment to further automate workflows.
  3. Contributors and Live Collaboration: Complete assessments accurately by including unlimited collaborators on any assessment in real time.

Get a step-by-step walkthrough of Risk Monitor here, or reach out to your CSM directly.

 

DGIN: Integrations​

Within the last month, the DataGrail team created 42 new Direct Contact integrations for customers. These integrations make it easier to support incoming privacy requests for all systems your business utilizes.

DataGrail integrations are available to all customers and can be connected from the Integrations page.

Need an integration and can’t find it in DataGrail? Let us know at support@datagrail.io.

 

Improvements

DGIN: Updated Integrations​

  • Gong's updated integration can now find more data subjects and personal data from your employees
  • Envoy’s API now supports the latest OAuth version
  • Rippling is enabled for access and deletion.
  • Contacts can “unsubscribe” through Administrate. No further communication will occur and no data will be deleted.

Need an integration and can’t find it in DataGrail? Let us know at support@datagrail.io.

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Bug Fixes

Request Manager​

  • Addressed an issue where requests coming via email intake incorrectly skip the Wizard Request Manager workflow settings

Live Data Map​

  • Users can export a YAML file with only the selected integrations.

Start off your 2023 right by taking full advantage of DataGrail’s product updates and improvements. This month’s focus: putting you in control of workflow automation.

 

What’s New

Workflow Automation Rules​

Fulfill data subject requests faster and with greater accuracy. Workflow Automation Rules replaces manual work so you can get valuable time back in your day.

  • Reduce the amount of time spent processing privacy requests.
  • Process large volumes of privacy requests in one go.
  • Configure existing rules to standardize the way your team processes requests.

Learn more about Workflow Automation with a step-by-step walkthrough here or reach out to your CSM for further information. 

 

DGIN: Integrations​

We’ve added new API systems to the DataGrail Integration Network (DGIN) to help you further automate data subject requests! 

  • Rippling is an HR solution that supports CPRA requests that come from employees. This API integration supports Access and Deletion.

In the last month, the DataGrail team has created 27 new Direct Contact integrations for customers. These integrations make it easy to fully support incoming privacy requests for all systems your business utilizes.

DataGrail integrations are available to all customers and can be connected from the Integrations page.

 

Connect with other Privacy Professionals​

Grow your data privacy community and learn from thought leaders in an evolving landscape. Whether you’re a privacy expert or new to the data privacy space, Privacy Home Base is a place where you can grow your knowledge base and meet other data privacy professionals.

  • Expand your data privacy knowledge through networking and thought leadership opportunities.
  • Discuss privacy hot topics such as, security, governance, risk, ethics, operations, and compliance.
  • Navigate industry challenges and solutions for data mapping, DSR management, and more.

Explore the Privacy Home base and start building your network through online meetups, the DataGrail Community Slack channel or even discover new opportunities through ​​a curated privacy job board. 

 

Improvements

DGIN: Updated Integrations​

  • Coupa, Administrate, and Slack have now been updated to support the latest OAuth versions.
  • Klaviyo has been updated to support their latest API integration.

  • Splash has incorporated an access token to help overall connectivity.

  • The Amplitude integration now has a EU residency server that can be used to better support organizations located in the EU.

Need an integration and can’t find it in DataGrail? Let us know at support@datagrail.io.

Bug Fixes

Request Manager​

  • Removed integrations no longer appear in the request details page and will not block active requests.
  • Log activity will now appear in a request detail page whenever a request is closed as non-responsive.

Live Data Map​

  • The multi-select options and pre-filled answers now work in database seed.
  • The following fields have been readded to the .CSV System Inventory export: legal basis, purpose of processing, personal data categories, origin of personal data, and consent.
  • Adjustments have been made  to the Up/Down arrows on the Inventory page table header so that they can be more easily viewed.

Risk Monitor​

  • Both the Invite Contributor and Remove Contributor selections can now be selected from the assessment table.
  • You will now notice that changes are applied whenever you navigate between assessment pages.