This page documents all customer-facing changes to the DataGrail application made in July 2024. Additional entries will be added every week on Friday.

Week of July 29​

🚀 Features Added​

• Added Responsible Data Discovery support for Stripe.
• Added an AI Risk Assessment template in Risk Monitor.
• Added support for Custom Services in Consent Management.

🛠 Changes Made​

• Simplified the configuration settings for the Adyen integration.
• Improved handling of 500 errors with the Office365 integration.
• Redesigned the Connection Guides for DataGrail's top 30 integrations.
• Updating the color palette and styling of the platform to match DataGrail's new styling!
• Deployed a faster model for Responsible Data Discovery with improved accuracy and support for 29 categories.

🐛 Bugs Squashed​

• Resolved an issue causing inconsistent cursor behavior with the Third Party Disclosures text area.

Week of July 22​

🚀 Features Added​

• Added a new Twilio SendGrid integration with the ability to erase recipient email data in Request Manager.

🛠 Changes Made​

• Added a "No, we do not hold personal data about the data subject" option on the direct contact form for Internal Processors.
• Optimized the Azure/Entra ID integration to reduce rate limiting.
• Added additional logging and status messages in the Request Manager UI for the following asynchronous integrations: Centercode, Chargebee, Heap, Qualtrics, and Simon Data.
• Added batching functionality to the Amplitude integration in Request Manager to increase efficiency in processing concurrent requests.

🐛 Bugs Squashed​

• Resolved an issue with the sorting of Risk Monitor Assessments.
• Resolved an issue allowing manual data file upload for identifiers-only integrations.
• Resolved an issue preventing email templates from saving in certain cases.

Week of July 15​

🚀 Features Added​

• Added additional integration logs for asynchronous integrations with long processing times.

🛠 Changes Made​

• Super Admins can now be references as a contact on an Inventory System Report.
• Improved the automatic connections check for ServiceNow.
• Optimized the fetching of Salesloft call activity to reduce rate limiting.

🐛 Bugs Squashed​

• Resolved an issue causing some completed integrations to show as "Pending" in the UI.

Week of July 8​

🚀 Features Added​

• Added an Optimizely integration for use on Privacy Requests.
• Added an 'empty' state for Risk Monitor questions that have no value.

🛠 Changes Made​

• Upgraded Facebook Marketing integration to the latest API version (v. 20.0).
• Improved auto promotion of LDM systems based on high confidence matches.

🐛 Bugs Squashed​

• Resoved an issue causing Whole Record deletion integrations to be ignored.

Week of July 1​

🚀 Features Added​

• Added "Data Subject Relationship" to the Data Subject Requests download.
• Added the ability to duplicate and delete Risk Monitor templates.

🐛 Bugs Squashed​

• Resolved an issue causing the UI to show an incorrect closed state for completed Privacy Requests.
• Resolved an issue preventing the "Access Categories" checkboxes from being editable.

This page documents all customer-facing changes to the DataGrail application made in June 2024. Additional entries will be added every week on Friday.

Week of June 24​

🚀 Features Added​

• Added a Gladly integration with access and deletion capabilities in Request Manager.
• Added the ability to duplicate Risk Monitor templates.

🐛 Bugs Squashed​

• Resolved an issue where identifiers-only integrations were blocking the "Extracting Personal Data" state on Privacy Requests.

Week of June 17​

🚀 Features Added​

• Added the ability to reorder questions and sections in the Risk Monitor Template Builder.
• Added support to deny privacy rights to data subjects in unsupported locations.
• Added additional information for pending asynchronous integrations within the Request Manager Details page.
• Added support for Chargebee Product Catalog v2 for access and deletion requests.

🛠 Changes Made​

• Improved the invite system for Risk Monitor contributors.
• Improved integration status messages for whole-record deletion integrations in the Request Manager UI.
• Removed unverified Do Not Sell/Share requests from the "incomplete" count on the Dashboard.

🐛 Bugs Squashed​

• Resolved an issue causing the incorrect integration status to be shown in the UI for direct contact processors that respond with, "No, we could not delete data for the data subject".
• Resolved an issue causing the bulk deny action to fail on the Data Subject Requests page.
• Resolved an issue causing AWS SES messages to recipients with non-7-bit-ASCII addresses to fail.
• Resolved an issue where some Inventory System Report contacts could not see an assigned report.

Week of June 10​

🚀 Features Added​

• Added a "Third Party Disclosures" page to Settings, supporting Oregon's new legislation requiring controllers to send data subjects a list of associated third parties.
• Released an Adyen integration, supporting API access and deletion capabilities in Request Manager.
• Added a Koala integration, supporting API deletion in Request Manager.

🛠 Changes Made​

• Direct Contact Integrations on deletion requests in the "Extracting Personal Data" state will now show "Complete - Access Skipped" instead of "Pending".

🐛 Bugs Squashed​

• Resolved an issue with Automated Workflows causing some integrations to stall in the deletion phase, if they did not return data in access.

Week of June 3​

🚀 Features Added​

• Added an Entrata integration with access and deletion capabilities in Request Manager.
• Added a configuration option to the Zendesk Integration that allows ticket audit history to be included in access results.
• Added a Koala integration with access and deletion capabilities in Request Manager.

🛠 Changes Made​

• Improved error handling on the Office 365 integration.

🐛 Bugs Squashed​

• Resolved an issue causing the daily automatic retry to fail for some integrations.

This page documents all customer-facing changes to the DataGrail application made in May 2024. Additional entries will be added every week on Friday.

Week of May 27​

🛠 Changes Made​

• Improved System Detection matching rules to reduce false positives.

🐛 Bugs Squashed​

• Resolved an issue where some users were taken to a 404 page when opening a Privacy Request.
• Resolved an issue causing Privacy Request assignment emails to be sent erroneously when triggered from a workflow.

Week of May 20​

🐛 Bugs Squashed​

• Resolved an issue where a 404 page was shown after pressing the "Deselect All" button on requests in "Pending Action".
• Resolved an issue preventing some question types from being included on Assessment PDF exports.

Week of May 17​

🚀 Features Added​

• Added multi-region support for the mParticle integration.

🛠 Changes Made​

• Emojis on the Privacy Request Center are no longer rendered on Windows devices, to minimize compatibility issues.

🐛 Bugs Squashed​

• Resolved an issue causing the "Deselect All" button to show an error message for some requests.
• Resolved multiple UI inconsistencies with the direct contact file upload.
• Resolved an issue opening phone requests from anonymous numbers.
• Resolved an issue causing blank "Pending Direct Contact Summary" to be sent for some integrations.

Week of May 6​

🚀 Features Added​

• Added multiple pre-populated categories to the Risk Monitor Template Builder.
• Added persistent filtering to the System Inventory page.
• Added the ability to unassign a Privacy Request.
• Added functionality to create a new contact directly from an Inventory System Report.

🐛 Bugs Squashed​

• Resolved an issue causing the "Last Updated" user for some integrations to be listed as "Unknown".
• Resolved an issue causing the Request Manager activity logs to show the wrong request type.
• Resolved an issue causing Privacy Requests from "Unknown" phone numbers to fail loading.

This page documents all customer-facing changes to the DataGrail application made in April 2024. Additional entries will be added every week on Friday.

Week of April 29​

🛠 Changes Made​

• Added support for granular Zoom scopes.
• Improved blocking of data subjects for requests marked as spam.

🐛 Bugs Squashed​

• Resolved an issue causing some unverified requests to remain open after 7 days.
• Resolved an issue preventing some Inventory System Report contacts from being removed.

Week of April 22​

🛠 Changes Made​

• Improved the load time on the System Inventory page.

🐛 Bugs Squashed​

• Resolved an issue in which the "Deselect All" button behaved inconsistently on Privacy Requests in the "Pending Action" state.
• Removed a set of known false-positive Systems from customer inventories surfaced via System Detection.
• Resolved an issue causing some Privacy Requests in the "Pending Action" state to show a 404.
• Resolved an issue causing some customers to receive blank "Direct Contact Summary" notifications.

Week of April 15​

🚀 Features Added​

• Added deletion capabilities to the Braintree integration.
• Added a "Deletion Behavior" configuration option for Shopify, MixPanel, and AppsFlyer. This allows integrations to be marked as complete, once asynchronous requests are successfully submitted.

🐛 Bugs Squashed​

• Resolved an issue preventing categories from being selected on "Access Categories" requests in "Pending Action".
• Resolved an issue causing some Privacy Requests verification links to redirect incorrectly.
• Resolved an issue preventing the ISR Contacts list from loading for some customers.

Week of April 8​

🚀 Features Added​

• Added a Volumental API integration for use in Request Manager.

🐛 Bugs Squashed​

• Resolved an issue preventing images from being uploaded to Email Templates.
• Resolved an issue causing Direct Contact Integrations to expire prematurely.
• Resolved an issue causing Direct Contact reminder emails to send for completed integrations.

Week of April 1​

🚀 Features Added​

• Added support for Emarsys as a Transactional Mailer.

🛠 Changes Made​

• Renamed "Access Type" and "Deletion Type" under Enabled Integration Capabilities to "Access Request" and "Deletion Request" to improve consistency.

🐛 Bugs Squashed​

• Resolved an issue preventing certain Inventory System Reports from saving.
• Resolved an issue preventing Request Admins from viewing all integrations on Privacy Requests.

This page documents all customer-facing changes to the DataGrail application made in March 2024. Additional entries will be added every week on Friday.

Week of March 25​

🛠 Changes Made​

• Updated the Twilio Integration to use the Lookup v2 API.

🐛 Bugs Squashed​

• Resolved an issue preventing the Shopify Integration from closing on deletion requests when data was anonymized, rather than deleted.
• Resolved an issue causing Direct Contact Integration statuses to display incorrectly on Privacy Requests.

Week of March 18​

🛠 Changes Made​

• Improved the efficiency of the AppsFlyer integration.

🐛 Bugs Squashed​

• Resolved an issue preventing uploaded data files for Direct Contact Integrations from showing in the UI.
• Resolved inconsistencies in the Activity Log for Direct Contact integrations.

Week of March 11​

🚀 Features Added​

• Added new Integration Statuses with additional granularity about integration progress on Privacy Requests.
• Added tooltip popups that describe the "Added Date" and "Last Detected Date" columns in Live Data Map.
• Added tabbed navigation capabilities to Live Data Map pages.

🛠 Changes Made​

• Added a Force.com API integration that supports whole-record deletion (delete_all).
• Improved integration reporting by removing unnecessary/duplicate data.

🐛 Bugs Squashed​

• Addressed an issue causing delays during asynchronous retry attempts for AppsFlyer.

Week of March 4​

🚀 Features Added​

• Added a "Last Detected Date" to the System Inventory table to indicate when a system was last detected by DataGrail.
• Added support for custom static placeholders in Salesforce Anonymization to handle Salesforce instances with custom field validation.
• Added a configuration option to remove DataGrail branding on the Privacy Request Center.

🛠 Changes Made​

• Added a warning when removing a Business Process from an Inventory System Report.

🐛 Bugs Squashed​

• Resolved an issue causing some Privacy Requests to reopen in the UI after being denied.
• Resolved an issue causing empty data files to be retrieved by WooCommerce.

This page documents all customer-facing changes to the DataGrail application made in February 2024. Additional entries will be added every week on Friday.

Week of February 26​

🛠 Changes Made​

• Moved to Cursor-based pagination for the Gorgias integration, due to the deprecation of Gorgias' offset-based pagination.

🐛 Bugs Squashed​

• Updated the Shopify Integration's deletion flow to utilize the Customer Data Erasure API when deleting customers with active subscriptions or recent purchases. This update resolves an issue preventing Shopify deletion from completing for some data subjects.

Week of February 19​

🚀 Features Added​

• Added a Calendly API Integration with access and deletion capabilities for automatic fulfillment of Privacy Requests.

🛠 Changes Made​

• Added Integration Disconnection Notifications for Live Data Map only customers.
• Moved Product Feedback button to the main sidebar.
• Improved handling of rate limiting with the Appsflyer Integration.
• Improved handling of rate limiting with the BazaarVoice Integration.
• Updated Privacy Request verification emails to only send one reminder 24 hours after submission.

🐛 Bugs Squashed​

• Resolved an issue preventing requests in "Extracting Identifiers" from being denied.
• Resolved an issue preventing conditional questions from showing in Risk Monitor exports.
• Resolved an issue preventing Eloqua from showing a "connected" status when properly configured.

Week of February 12​

🐛 Bugs Squashed​

• Resolved an issue preventing some files uploaded to "Uncategorized Data" from being rendering within the app.

Week of February 5​

🚀 Features Added​

• Updated the Segment Public integration to support access/deletion for collected users via the userId parameter.

🛠 Changes Made​

• Improved styling on active Inventory System Reports, so Business Processes are more identifiable.
• Added additional support for custom objects in Salesforce Service Cloud.

🐛 Bugs Squashed​

• Resolved an issue causing the "New Detected Systems" email notification to be blank or duplicative.
• Resolved an issue causing the Property ID parameter to be optional for Appsflyer connections.
• Resolved an issue causing some integrations to fail to initialize when Privacy Requests entered the "Pending Delete" state.

This page documents all customer-facing changes to the DataGrail application made in January 2024. Additional entries will be added every week on Friday.

Week of January 29​

🛠 Changes Made​

• Added "Date Detected" as a column in the System Inventory export.
• Improved the reliability of removing integrations for customers with a high volume of Privacy Requests.

🐛 Bugs Squashed​

• Resolved an issue causing Salesforce access to fail for Contacts without Account Names.
• Resolved an issue causing the app to redirect to a 404 when a DNS/S Request was marked as complete.
• Resolved an issue in which some DNS/S requests were not able to be marked as complete manually.

Week of January 22​

🛠 Changes Made​

• Improved deletion flow for "whole-record deletion" Integrations.
• Added user revalidation to the Amplitude Integration to increase reliability on deletion requests.

🐛 Bugs Squashed​

• Resolved an issue causing Direct Contact Integrations to expire prematurely on some Privacy Requests.
• Resolved an issue causing some Privacy Requests to stall in a "New Ticket" state.
• Resolved an issue causing inconsistent checkbox behavior when reviewing retrieved data files.
• Resolved an issue causing some users to be redirected to a 404 page on logout.

Week of January 15​

🚀 Features Added​

• Added support for the user_id and device_id identifiers with the Mixpanel Integration.

🛠 Changes Made​

• Migrated all Integration Connection Guides to the DataGrail Knowledgebase.
• Added capabilities and API specifications (when available) to Integration Connection Guides.

🐛 Bugs Squashed​

• Resolved an issue causing the Mode integration to incorrectly show as disconnected.
• Resolved an issue preventing deleted integrations from being removed from all active Privacy Requests.

Week of January 8​

🚀 Features Added​

• Released a new Bazaarvoice Integration, supporting access and deletion, using the V1 Bazaarvoice PrivacyAPI.

🐛 Bugs Squashed​

• Resolved an issue preventing new systems from being sourced via Azure System Detection.
• Resolved a UI issue showing invalid buttons within the Privacy Request Details page.

Week of January 1​

🚀 Features Added​

• Added capabilities for provisioning DataGrail roles via Okta groups.
• Added the ability to define a default role for new users.

This page documents all customer-facing changes to the DataGrail application made in December 2023. Additional entries will be added every week on Friday.

Week of December 18​

🛠 Changes Made​

• Improved efficiency of the Chorus Integration on Privacy Requests.
• Updated Encompass Integration to identify Loans (by data subject email) instead of Borrower Contacts.

🐛 Bugs Squashed​

• Resolved an issue with input validation on the Segment Public integration that was causing Privacy Requests to stall.

Week of December 11​

🛠 Changes Made​

• Updated Disconnected Notification Emails to include a direct link to affected connections.

🐛 Bugs Squashed​

• Resolved an issue that caused the Salesloft integration to timeout on Privacy Requests.

Week of December 4​

🚀 Features Added​

• Added a "Deny Request" button on Privacy Requests, which allows them to be closed from any workflow state, including "Pending Delete" and "Extracting Personal Data".

🛠 Changes Made​

• Improved load time on System Inventory page.

🐛 Bugs Squashed​

• Resolved an issue preventing some Salesforce fields from being anonymized correctly.
• Resolved an issue preventing WooCommerce from successfully completing on Privacy Requests.
• Resolved an issue causing the daily System Detection job to fail for some Okta integrations.

This page documents all customer-facing changes to the DataGrail application made in November 2023. Additional entries will be added every week on Friday.

Week of November 20 & November 27​

🚀 Features Added​

• Added Wrike Integration with API access and direct contact deletion capabilities.
• Added Ada Integration wth API access and deletion capabilities.

🐛 Bugs Squashed​

• Fixed an issue causing the Eloqua Integration to stall on Privacy Requests.
• Fixed an issue that prevented some custom question responses from displaying properly on Privacy Request detail pages.
• Improved rate limit handling for Facebook Marketplace integration.
• Fixed an issue that prevented custom field responses from showing on Do Not Sell/Share requests in the app.
• Improved reliability of Fullstory Integration on Privacy Requests.
• Improved reliability of Shopify Integration on Deletion Requests.
• Fixed an issue preventing some integrations from being deselected on Privacy Requests in "Pending Action".

Week of November 13​

🚀 Features Added​

• Added search functionality to the System Inventory Page.

🐛 Bugs Squashed​

• Fixed an issue causing the Amplitude Integration to stall on Privacy Requests.
• Fixed an issue causing the Shopify Integration to disconnect for some customers.
• Fixed an issue causing the Square Integration to stall on Privacy Requests for customers with many Square locations.
• Resolved a UI issue that prevented some Privacy Request data files from being visible within the app.

Week of November 6​

🚀 Features Added​

• Released the V2 Do Not Sell/Share page.

🛠 Changes Made​

• Added support for the EU residency on the Mixpanel API Integration.
• Updated the name of Azure Active Directory to Microsoft Entra ID.

🐛 Bugs Squashed​

• Fixed an issue in which Inventory Managers could not approve Inventory System Reports assigned to them.

This page documents all customer-facing changes to the DataGrail application made in October 2023. Additional entries will be added every week on Friday.

Week of October 30​

🛠 Changes Made​

• Improved handling of rate limiting for integrations on privacy requests.
• Removed the sub-region dropdown on intake forms for sub-regions that are not specifically tied to a Request Policy.
• Updated the name of the Segment Profiles integration to Segment Engage & Unify.

🐛 Bugs Squashed​

• Fixed an issue in which the Typeform would fail on some Privacy Requests.
• Fixed an issue in which Azure Active Directory would be rate limited and fail to retrieve all data for System Detection.

Week of October 23​

🛠 Changes Made​

• Improved the reliability of the Google Apps Integration when pulling System Detection data.
• Improved reliability of the Discourse Integration on Privacy Requests.
• Updated the Intercom Integration to avoid rate limiting when pulling System Detection data.

🐛 Bugs Squashed​

• Fixed Contributors Table content alignment and Assessment title overflow in Risk Monitor.
• Fixed an issue in which the Fullstory Integration would error for non-standard data subject emails.

Week of October 16​

🛠 Changes Made​

• Direct Contact Integrations are no longer seperate from API Integrations. Direct Contact Capabilities can now be configured for any integration.
• On active Privacy Requests, users can now upload files to expired Direct Contact Integrations directly through the app.
• Reduced the number of API calls made to Wufoo for access requests.

🐛 Bugs Squashed​

• Resolved an issue in which some parent Internal Systems Integrations incorrectly showed as disconnected.
• Resolved an issue which the "Date Detected" in the System Inventory was not displaying correctly.