Aircall

This documentation for the Aircall integration describes the technical capabilities of this integration, including authorization, scopes/permissions, and utilized endpoints. For more information on how to integrate Aircall, visit our connection instructions.

Version

This integration utilizes the Aircall REST API v1.

Base URL

The base URL used for all Aircall API endpoints:

https://api.aircall.io/v1

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Authentication & Authorization

The DataGrail Aircall integration connects using OAuth 2.0.

Scopes

The Aircall integration requires specific scopes that must be granted in order to function for a given capability.

Scope	Base
public_api	✅

Base Scopes

All base scopes must be granted in order to connect the integration with DataGrail. The remaining scopes are only required if enabling those capabilities

Endpoints Utilized

DataGrail uses the following endpoints to authorize and test the connection:

Method	Endpoint	Purpose	Docs
POST	/oauth/token	Get and refresh access token
GET	/ping	Validate credentials
GET	https://dashboard.aircall.io/oauth/authorize	Request authorization

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Limits

Limits in Aircall are calculated using the leaky bucket algorithm. All requests that are made after rate limits have been exceeded are throttled and an HTTP 429 Too Many Requests error is returned. Requests succeed again after enough requests have emptied out of the bucket.

• DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
• DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

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Capabilities

Access

DataGrail's Aircall integration provides Synchronous Access capabilities for the following supported identifier category: Email.

Data Interactions

For Access requests, DataGrail will take the following actions:

1. Search contacts by the configured identifiers.
2. Fetch all calls associated to a company.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/calls	List all Calls
GET	/contacts/search	Search Contacts

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Deletion

DataGrail's Aircall integration provides Synchronous Deletion capabilities for the following supported identifier category: Email.

Data Interactions

For Deletion requests, DataGrail will take the following actions:

1. Search contacts by the configured identifiers.
2. Delete a contact from the company.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
DEL	/contacts/id	Delete a Contact
GET	/contacts/search	Search Contacts

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