CleverTap

This documentation for the CleverTap integration describes the technical capabilities of this integration, including authorization, scopes/permissions, and utilized endpoints. For more information on how to integrate CleverTap, visit our connection instructions.

Version

This integration utilizes the CleverTap Web API v1.

Base URL

The base URL used for all CleverTap API endpoints:

https://data_center.clevertap.com/1

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Authentication & Authorization

The DataGrail CleverTap integration connects using header-based authentication which requires a Project ID and Passcode.

Sensitive Credentials

Publicly exposing your API credentials can allow unauthorized access to CleverTap API endpoints by a third party. DataGrail stores your API credentials encrypted and protected.

Limits

Limits in CleverTap are calculated using the leaky bucket algorithm. All requests that are made after rate limits have been exceeded are throttled and an HTTP 429 Too Many Requests error is returned. Requests succeed again after enough requests have emptied out of the bucket.

• DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
• DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

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Capabilities

Access

DataGrail's CleverTap integration provides Synchronous Access capabilities for the following supported identifier categories: Email and User ID.

Data Interactions

For Access requests, DataGrail will take the following actions:

1. Search for user profiles by the Data Subject Email Address and User ID (if defined).
2. If a match is found, DataGrail will extract the relevant user profiles and all events performed by this user.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/profile.json	Search for profiles and events containing the data subject email

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Deletion

DataGrail's CleverTap integration provides Asynchronous (Whole Record) Deletion capabilities for the following supported identifier categories: Email and User ID.

Data Interactions

For Deletion requests, DataGrail will take the following actions:

1. Delete the user profile along with their event data.
2. Continuously repeat contact search by the Data Subject Email and by User ID (if defined) to verify successful deletion.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
POST	/delete/profiles.json	Delete a user profile along with their event data

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