Delighted

This documentation for the Delighted integration describes the technical capabilities of this integration, including authorization, scopes/permissions, and utilized endpoints. For more information on how to integrate Delighted, visit our connection instructions.

Version

This integration utilizes the Delighted REST API v1.

Base URL

The base URL used for all Delighted API endpoints:

https://api.delighted.com/v1

Endpoints Utilized

DataGrail uses the following endpoints to authorize and test the connection:

Method	Endpoint	Purpose	Docs
GET	/metrics.json	Retrieve metrics for your account

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Authentication & Authorization

The DataGrail Delighted integration connects using api-key authentication which requires a Delighted API Key.

Sensitive Credentials

Publicly exposing your API credentials can allow unauthorized access to Delighted API endpoints by a third party. DataGrail stores your API credentials encrypted and protected.

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Limits

Limits in Delighted are calculated using the leaky bucket algorithm. All requests that are made after rate limits have been exceeded are throttled and an HTTP 429 Too Many Requests error is returned. Requests succeed again after enough requests have emptied out of the bucket.

• DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
• DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

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Capabilities

Access

DataGrail's Delighted integration provides Synchronous Access capabilities for the following supported identifier category: Email.

Data Interactions

For Access requests, DataGrail will take the following actions:

1. Search for people using the Data Subject Email.
2. If a match is found, search for survey responses related to identified persons.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/people.json	Retrieve all people for your account
GET	/survey_responses.json	Retrieve all survey responses for your account

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Deletion

DataGrail's Delighted integration provides Synchronous Deletion capabilities for the following supported identifier category: Email.

Data Interactions

For Deletion requests, DataGrail will take the following actions:

1. Request deletion of selected people objects and all information related to them.
2. Search for people using the Data Subject Email to confirm successful deletion.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/people.json	Retrieve all people for your account
DEL	/people/person_id	Delete a person and all information related to them

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