Five9

This documentation for the Five9 integration describes the technical capabilities of this integration, including authorization, scopes/permissions, and utilized endpoints. For more information on how to integrate Five9, visit our connection instructions.

Base URL

The base URL used for all Five9 API endpoints:

https://api.five9.com/wsadmin/v11/AdminWebService?wsdl

Endpoints Utilized

DataGrail uses the following endpoints to authorize and test the connection:

Method	Endpoint	Purpose	Docs
POST	getApiVersions	Validate credentials

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Authentication & Authorization

The DataGrail Five9 integration connects using basic authentication which requires a Username and Password.

Sensitive Credentials

Publicly exposing your API credentials can allow unauthorized access to Five9 API endpoints by a third party. DataGrail stores your API credentials encrypted and protected.

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Limits

Limits in Five9 are calculated using the leaky bucket algorithm. All requests that are made after rate limits have been exceeded are throttled and an HTTP 429 Too Many Requests error is returned. Requests succeed again after enough requests have emptied out of the bucket.

• DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
• DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

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Capabilities

Access

DataGrail's Five9 integration provides Synchronous Access capabilities for the following supported identifier category: Email.

Data Interactions

For Access requests, DataGrail will take the following actions:

1. Search all contact records using configured identifiers.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
POST	getContactRecords	Search all contact records

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