Front

This documentation for the Front integration describes the technical capabilities of this integration, including authorization, scopes/permissions, and utilized endpoints. For more information on how to integrate Front, visit our connection instructions.

Version

This integration utilizes the Front REST API.

Base URL

The base URL used for all Front API endpoints:

https://api2.frontapp.com

Endpoints Utilized

DataGrail uses the following endpoints to authorize and test the connection:

Method	Endpoint	Purpose	Docs
GET	/me	Validate connection
GET	https://app.frontapp.com/oauth/authorize	Request authorization
POST	https://app.frontapp.com/oauth/token	Get and refresh access token

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Authentication & Authorization

The DataGrail Front integration connects using OAuth 2.0 with the following credentials: Client ID and Client Secret.

Sensitive Credentials

Publicly exposing your API credentials can allow unauthorized access to Front API endpoints by a third party. DataGrail stores your API credentials encrypted and protected.

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Limits

Limits in Front are calculated using the leaky bucket algorithm. All requests that are made after rate limits have been exceeded are throttled and an HTTP 429 Too Many Requests error is returned. Requests succeed again after enough requests have emptied out of the bucket.

• DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
• DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

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Capabilities

Access

DataGrail's Front integration provides Synchronous Access capabilities for the following supported identifier category: Any.

Data Interactions

For Access requests, DataGrail will take the following actions:

1. Search company contacts.
2. If a match is found, save the extracted contacts data, and then extract the following objects related to the contacts:

Match Found

• Notes
• Conversations
• Conversation messages
• Conversation events
• Conversation comments

3. Search teammates.
4. Fetch conversations for a teammate.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/contact_id/conversations/	Fetch conversations
GET	/contact_id/notes	Fetch notes
GET	/contacts	Search contacts
GET	/conversations/conversation_id/comments	Fetch conversation comments
GET	/conversations/conversation_id/messages	Fetch conversation messages
GET	/teammates	Search teammates
GET	/teammates/teammate_id/conversations	Fetch assigned conversations

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Deletion

DataGrail's Front integration provides Synchronous Deletion capabilities for the following supported identifier category: Any.

Data Interactions

For Deletion requests, DataGrail will take the following actions:

1. Delete extracted contacts.
2. Delete all contact conversations.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
DEL	/contacts/contact_id	Delete contact
PATCH	/conversations/conversation_id	Update conversation

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