Gong

This documentation for the Gong integration describes the technical capabilities of this integration, including authorization, scopes/permissions, and utilized endpoints. For more information on how to integrate Gong, visit our connection instructions.

Version

This integration utilizes the Gong API v2.

Base URL

The base URL used for all Gong API endpoints:

https://api.gong.io

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Authentication & Authorization

The DataGrail Gong integration connects using OAuth 2.0 with the following credentials: Client ID and Client Secret.

Sensitive Credentials

Publicly exposing your API credentials can allow unauthorized access to Gong API endpoints by a third party. DataGrail stores your API credentials encrypted and protected.

Scopes

The Gong integration requires specific scopes that must be granted in order to function for a given capability.

Scope	Access	Deletion
api:data-privacy:read	✅
api:data-privacy:delete	✅
api:users:read		✅

Endpoints Utilized

DataGrail uses the following endpoints to authorize and test the connection:

Method	Endpoint	Purpose	Docs
GET	https://api.gong.io/oauth2/authorize	Request authorization
POST	https://api.gong.io/oauth2/generate-customer-token	Get and refresh access token

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Limits

Limits in Gong are calculated using the leaky bucket algorithm. All requests that are made after rate limits have been exceeded are throttled and an HTTP 429 Too Many Requests error is returned. Requests succeed again after enough requests have emptied out of the bucket.

• DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
• DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

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Capabilities

Access

DataGrail's Gong integration provides Synchronous Access capabilities for the following supported identifier category: Email.

Data Interactions

For Access requests, DataGrail will take the following actions:

1. Search third-party users by the Data Subject Email and retrieve all references.
2. Search company users by the Data Subject Email and retrieve all references.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/data-privacy/data-for-email-address	Retrieve all references to an email address
POST	/users	List all of the company's users

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Deletion

DataGrail's Gong integration provides Asynchronous (Whole Record) Deletion capabilities for the following supported identifier category: Email.

Data Interactions

For Deletion requests, DataGrail will take the following actions:

1. Delete calls and email messages that reference an email address associated with the third-party user:
   • Email messages sent to or from the address.
   • Calls where the email address appears (as a lead, contact, attendee or speaker).
   • Leads or Contacts with the email address.
2. Schedule task for regular checking of user data in Gong.
3. Mark the integration as complete, once Gong erases the requested personal data.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/data-privacy/data-for-email-address	Retrieve all references to an email address
POST	/data-privacy/erase-data-for-email-address	Delete the email address, and all associated elements

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