Gorgias

This documentation for the Gorgias integration describes the technical capabilities of this integration, including authorization, scopes/permissions, and utilized endpoints. For more information on how to integrate Gorgias, visit our connection instructions.

Version

This integration utilizes the Gorgias API.

Base URL

The base URL used for all Gorgias API endpoints contains the Subdomain:

https://SUBDOMAIN.gorgias.com/api/

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Authentication & Authorization

The DataGrail Gorgias integration connects using API key authentication which requires an API key.

Sensitive Credentials

Publicly exposing your API credentials can allow unauthorized access to Gorgias API endpoints by a third party. DataGrail stores your API credentials encrypted and protected.

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Limits

Limits in Gorgias are calculated using the leaky bucket algorithm. All requests that are made after rate limits have been exceeded are throttled and an HTTP 429 Too Many Requests error is returned. Requests succeed again after enough requests have emptied out of the bucket.

• DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
• DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

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Capabilities

Access

DataGrail's Gorgias integration provides Synchronous Access capabilities for the following supported identifier category: Email.

Data Interactions

For Access requests, DataGrail will take the following actions:

1. Search customers by the Data Subject email.
2. Fetch details for all found customers.
3. Search tickets for all found customers.
4. Fetch details of all found tickets.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/customers	List customers
GET	/customers/customer_id	Retrieve a customer
GET	/tickets	List tickets
GET	/tickets/ticket_id	Retrieve a ticket

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Deletion

DataGrail's Gorgias integration provides Synchronous (Whole Record) Deletion capabilities for the following supported identifier category: Email.

Data Interactions

For Deletion requests, DataGrail will take the following actions:

1. Search customers by the Data Subject email.
2. Search tickets for all found customers.
3. Delete all found tickets.
4. Delete all found customers.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/customers	List customers
DEL	/customers/customer_id	Delete customers
GET	/tickets	List tickets
DEL	/tickets/ticket_id	Delete a ticket

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System Detection

DataGrail provides continuous system detection, delivering a real-time inventory of your data assets.

Data Interactions

DataGrail's System Detection process runs once daily and performs the following actions:

1. List integrations.
2. Collect integrations map using the response fields: name, created_datetime, and type.
3. For each of the collected integration, try to define the owner – fetch user email by user ID.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/integrations	List integrations
GET	/users/user_id	Retrieve a user

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