Intercom
Version
This integration utilizes the Intercom REST API v2.
Base URL
The base URL used for all Intercom API endpoints contains the Subdomain:https://api.subdomain.intercom.io
Authentication & Authorization
The DataGrail Intercom integration connects using OAuth 2.0.
Scopes
The Intercom integration requires specific scopes that must be granted in order to function for a given capability.
Scope | Access | Deletion | Data Discovery |
---|---|---|---|
Read and List users and companies | ✅ | ||
Read one user and one company | ✅ | ||
Write users and companies | ✅ | ||
Read and List Articles | ✅ | ||
Read tickets | ✅ | ||
Read conversations | ✅ | ||
Read and List news items and newsfeeds | ✅ | ||
Read events | ✅ |
Endpoints Utilized
DataGrail uses the following endpoints to authorize and test the connection:
Method | Endpoint | Purpose | Docs |
---|---|---|---|
GET | /me | Verify connection | |
POST | https://api.intercom.io/auth/eagle/token | Get and refresh access token | |
GET | https://app.intercom.io/oauth | Request authorization |
Limits
Limits in Intercom are calculated using the leaky
bucket algorithm. All requests that are made after rate limits have been
exceeded are throttled and an HTTP 429 Too Many Requests
error is returned.
Requests succeed again after enough requests have emptied out of the bucket.
- DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
- DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).
Access
DataGrail's Intercom integration provides Synchronous Access capabilities for the following supported identifier category: Email.Data Interactions
For Access requests, DataGrail will take the following actions:
- Search for contacts by the Data Subject email.
- Extract companies that the contact belongs to.
- Fetch company details that the contact belongs to.
- Extract notes associated with the contact.
- DataGrail will exclude fields "author" and "body" from the collected notes, because these fields may contain personal data of another person.
Endpoints Utilized
Method | Endpoint | Purpose | Docs |
---|---|---|---|
GET | /companies/company_id | Retrieve a company by ID | |
POST | /contacts/search | Search contacts | |
GET | /notes/note_id | Retrieve a note |
Deletion
DataGrail's Intercom integration provides Synchronous Deletion capabilities for the following supported identifier category: Email.Data Interactions
For Deletion requests, DataGrail will take the following actions:
- Search for contacts by the Data Subject email.
- Delete retrieved contacts by their unique identifiers.
Endpoints Utilized
Method | Endpoint | Purpose | Docs |
---|---|---|---|
DEL | /contacts/contacts/contact_id | Delete a contact | |
POST | /contacts/search | Search contacts |
Data Discovery
DataGrail's Intercom integration provides data discovery capabilities based on the principle of finding any and all personal data that's stored in a data system.Data Interactions
For discovery requests, DataGrail will take the following actions:
- Count the number of all records for supported objects.
Supported Objects
- Contacts
- Articles
- Conversations
- News and Newsfeds
- Notes
- Data Events
- Tickets
- Fetch example records for each supported object.
- Sample data for the next analysis and classification.
Endpoints Utilized
Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.