Outreach

This documentation for the Outreach integration describes the technical capabilities of this integration, including authorization, scopes/permissions, and utilized endpoints. For more information on how to integrate Outreach, visit our connection instructions.

Version

This integration utilizes the Outreach REST API v2.

Base URL

The base URL used for all Outreach API endpoints:

https://api.outreach.io/api/v2

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Authentication & Authorization

The DataGrail Outreach integration connects using OAuth 2.0 with the following credentials: Client ID and Client Secret.

Sensitive Credentials

Publicly exposing your API credentials can allow unauthorized access to Outreach API endpoints by a third party. DataGrail stores your API credentials encrypted and protected.

Scopes

The Outreach integration requires specific scopes that must be granted in order to function for a given capability.

Scope	Base	Access	Deletion
accounts.read		✅
calls.read		✅
callDispositions.read		✅
callPurposes.read		✅
complianceRequests.read		✅	✅
complianceRequests.write			✅
events.read		✅
mailboxes.read		✅
mailings.read		✅
personas.read		✅
phoneNumbers.read		✅
prospects.all	✅	✅	✅
sequences.read		✅
sequenceStates.read		✅
sequenceSteps.read		✅
sequenceTemplates.read		✅
snippets.read		✅
stages.read		✅
tasks.read		✅
teams.read		✅
templates.read		✅
users.read		✅

Base Scopes

All base scopes must be granted in order to connect the integration with DataGrail. The remaining scopes are only required if enabling those capabilities

Endpoints Utilized

DataGrail uses the following endpoints to authorize and test the connection:

Method	Endpoint	Purpose	Docs
GET	/prospects	Verify connection and access to the requested scopes
GET	https://api.outreach.io/oauth/authorize	Request authorization
POST	https://api.outreach.io/oauth/token	Get and refresh access token

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Limits

Limits in Outreach are calculated using the leaky bucket algorithm. All requests that are made after rate limits have been exceeded are throttled and an HTTP 429 Too Many Requests error is returned. Requests succeed again after enough requests have emptied out of the bucket.

• DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
• DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

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Capabilities

Access

DataGrail's Outreach integration provides Synchronous Access capabilities for the following supported identifier category: Email.

Data Interactions

For Access requests, DataGrail will take the following actions:

1. Fetch a Collection of Resources using the Data Subject email as a filter.
2. For each identified prospect object, extract the following associated objects:

Match Found

• account
• persona
• stage
• calls
• mailings
• opportunities
• phone numbers
• sequence states
• tasks

3. For creator, owner, updater objects, DataGrail only returns user IDs to protect privacy of internal users.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/accounts/ID	Get an Account by ID
GET	/calls	Get a Collection of Calls
GET	/mailings	Get a Collection of Mailings
GET	/opportunities	Get a Collection of Opportunities
GET	/personas/ID	Get a Persona by ID
GET	/phoneNumbers	Get a Collection of Phone Numbers
GET	/prospects	Fetch a Collection of Resources
GET	/sequenceStates	Get a Collection of Sequence States
GET	/stages/ID	Get a Stage by ID
GET	/tasks	Get a Collection of Tasks

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Deletion

DataGrail's Outreach integration provides Asynchronous (Whole Record) Deletion capabilities for the following supported identifier category: Email.

Data Interactions

For Deletion requests, DataGrail will take the following actions:

1. Fetch a Collection of Resources using the Data Subject email as a filter.
2. Create a Compliance Request for all identified objects.
3. Check the status of the submitted request to confirm deletion.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/complianceRequests	View the status of the submitted request
POST	/complianceRequests	Create Compliance Requests
GET	/prospects	Fetch a Collection of Resources

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