Pendo Feedback

Authentication & Authorization

Credentials

• Pendo Feedback API uses token-based authentication.
• API Key should be added to every request as a request header named auth-token (see Pendo Feedback Connection Instructions).
• Publicly exposing your API credentials can allow unauthorized access to the Pendo Feedback API endpoints, and your Pendo Feedback data by a third party. DataGrail stores your API credentials encrypted and protected.

Base URL

The base URL depending where your data center is located:

• US base URL: https://api.feedback.us.pendo.io
• EU base URL: https://api.feedback.eu.pendo.io

Permissions

• To create API Key, user must have admin rights.
• An API Key can be used to perform any API request without restriction.

Endpoints Utilized

DataGrail uses the following endpoint to validate that credentials are good based on a successful response:

• GET {BASE_URL}/users/search

Limits

DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

Access

For an access request, DataGrail will take the following actions:

• Search end-users by the Data Subject multiple identifiers: email or external ID.
• Search vendor users by the Data Subject multiple identifiers: email or external ID.
• For all objects found, DataGrail will return all available fields. You can edit which objects and fields you want to provide to the Data Subject via our Portal Requests.

Endpoints Utilized

• GET {BASE_URL}/users/search

note

DataGrail also supports the Direct Contact Access workflow for Pendo Feedback.

Deletion

For a deletion request, DataGrail will take the following actions:

• Run all data access steps to find objects that can be deleted (see Access). You can select which found objects you want to delete via our Portal Requests.
• Delete a user. This removes most traces of a user's existence from the system.

Endpoints Utilized

• GET {BASE_URL}/users/search
• DELETE {BASE_URL}/users/{user_id}

note

DataGrail also supports the Direct Contact Deletion workflow for Pendo Feedback.