Pendo

This documentation for the Pendo integration describes the technical capabilities of this integration, including authorization, scopes/permissions, and utilized endpoints. For more information on how to integrate Pendo, visit our connection instructions.

Version

This integration utilizes the Pendo API v1.

Base URL

The base URL used for all Pendo API endpoints:

https://app.pendo.io/api/v1

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Authentication & Authorization

The DataGrail Pendo integration connects using header-based authentication which requires an API Key.

Sensitive Credentials

Publicly exposing your API credentials can allow unauthorized access to Pendo API endpoints by a third party. DataGrail stores your API credentials encrypted and protected.

Limits

Limits in Pendo are calculated using the leaky bucket algorithm. All requests that are made after rate limits have been exceeded are throttled and an HTTP 429 Too Many Requests error is returned. Requests succeed again after enough requests have emptied out of the bucket.

• DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
• DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

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Capabilities

Access

DataGrail's Pendo integration provides Synchronous Access capabilities for the following supported identifier category: User ID.

Data Interactions

For Access requests, DataGrail will take the following actions:

1. Search for visitor information using a Base64-encoded Visitor ID (User ID).
2. If a match is found, save the extracted visitor data, extract the visitor activities for the last 180 days, and save collected objects in a separate collection.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/visitor/ID	Retrieve visitor information by using a Base64-encoded Visitor ID.
GET	/visitor/ID/history	Retrieve visitor history for a time period

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Deletion

DataGrail's Pendo integration provides Synchronous Deletion capabilities for the following supported identifier category: User ID.

Data Interactions

For Deletion requests, DataGrail will take the following actions:

1. Search for visitor information using a Base64-encoded Visitor ID (User ID).
2. If a match is found, opt-out visitors from all Pendo Analytics and Guides.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
PUT	/metadata/visitor/pendo/value/ID/donotprocess	Opt-out a visitor from all Pendo Analytics and Guides.

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