Qualtrics

This documentation for the Qualtrics integration describes the technical capabilities of this integration, including authorization, scopes/permissions, and utilized endpoints. For more information on how to integrate Qualtrics, visit our connection instructions.

Version

This integration utilizes the Qualtrics API v3.0.

Base URL

The base URL used for all Qualtrics API endpoints contains the Qualtrics Datacenter ID:

https://datacenter_id.qualtrics.com/API/v3

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Authentication & Authorization

The DataGrail Qualtrics integration connects using OAuth 2.0 with the following credentials: Client ID and Client Secret.

Sensitive Credentials

Publicly exposing your API credentials can allow unauthorized access to Qualtrics API endpoints by a third party. DataGrail stores your API credentials encrypted and protected.

Scopes

The Qualtrics integration requires specific scopes that must be granted in order to function for a given capability.

Scope	Access	Deletion
manage:customer_data_requests	✅
manage:erasure_requests		✅
read:directory_contacts	✅
read:users	✅

Endpoints Utilized

DataGrail uses the following endpoints to authorize and test the connection:

Method	Endpoint	Purpose	Docs
GET	/whoami	Verify connection
POST	https://datacenterid.qualtrics.com/oauth2/token	Get and refresh access token

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Limits

Limits in Qualtrics are calculated using the leaky bucket algorithm. All requests that are made after rate limits have been exceeded are throttled and an HTTP 429 Too Many Requests error is returned. Requests succeed again after enough requests have emptied out of the bucket.

• DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
• DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

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Capabilities

Access

DataGrail's Qualtrics integration provides Asynchronous Access capabilities for the following supported identifier category: Email.

Data Interactions

For Access requests, DataGrail will take the following actions:

1. Create a request to start an asynchronous Qualtrics job to retrieve customer data.
2. Continuously check progress on the data access job.
3. Retrieve customer data via a file when the access job is successfully completed.
4. Retrieve a list of directories with summary information for each directory.
5. Search contacts in all directories:
   • Search directory contacts by the Data Subject email.
   • Retrieve contact details from a directory.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/customer-data-requests	Create request to start a job to retrieve customer data
GET	/customer-data-requests/customerDataRequestId	Retrieve progress for a data access job
GET	/customer-data-requests/customerDataRequestId/files/fileId	Retrieve Customer Data via a File
GET	/directories	Retrieve a list of directories
GET	/directories/directoryId/contacts/contactId	Retrieve contact details
GET	/directories/directoryId/contacts/search	Search directory contacts

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Deletion

DataGrail's Qualtrics integration provides Asynchronous (Whole Record) Deletion capabilities for the following supported identifier category: Email.

Data Interactions

For Deletion requests, DataGrail will take the following actions:

1. Create an asynchronous erasure request.
2. Continuously check the status of the erasure to confirm deletion.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
POST	/op-erase-personal-data	Create an erasure request
GET	/op-erase-personal-data/requestId	Returns information about an erasure request

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