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Reflektive

Authentication & Authorization​

Credentials​

  • Data on Reflektive’s platform can be retrieved by authenticating with a company’s secret API key.

  • Authentication to the API is performed via token authentication using HTTP headers.

  • API Key can be obtained from the Reflektive support (see the DataGrail Help Docs).

  • Publicly exposing your API credentials can allow unauthorized access to the Reflektive API endpoints, and your Reflektive data by a third party. DataGrail stores your API credentials encrypted and protected.

Permissions​

No special scopes or permissions required and used to connect API with related credentials.

Endpoints Utilized​

DataGrail uses the following endpoint to validate that credentials are good based on a successful response:

  • GET https://api.reflektive.com/v2/real-time-feedback

Version​

Reflektive integration currently supports version 2 (v2).

Limits​

  • DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.

  • DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

Access​

For an access request, DataGrail will take the following actions:

  • List all public, positive feedback created in the last year.

  • Select feedback records where “sender” or “recipients” fields consist of Data Subject email.

  • For all objects found, DataGrail will return all available fields. You can edit which objects and fields you want to provide to the Data Subject via our Portal Requests.

Endpoints Utilized​

  • GET https://api.reflektive.com/v2/real-time-feedback

Deletion​

DataGrail supports the Direct Contact Deletion workflow for Reflektive.

 

Need help?
If you have any questions, please reach out to your dedicated Account Manager or contact us at support@datagrail.io.

Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.