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Ringside CRM

This documentation for the Ringside CRM integration describes the technical capabilities of this integration, including authorization, scopes/permissions, and utilized endpoints. For more information on how to integrate Ringside CRM, visit our connection instructions.

Version​

This integration utilizes the Ringside CRM Ringside CRM API v1.

Base URL​

The base URL used for all Ringside CRM API endpoints:
https://ringside.seatgeek.com/v1

Endpoints Utilized​

DataGrail uses the following endpoints to authorize and test the connection:

MethodEndpointPurposeDocs
GET/clientsVerify authentication
POSThttps://auth.seatgeek.com/oauth/tokenGet and refresh access token

Authentication & Authorization​

The DataGrail Ringside CRM integration connects using OAuth 2.0 with the following credentials: Client ID and Client Secret.

Sensitive Credentials
Publicly exposing your API credentials can allow unauthorized access to Ringside CRM API endpoints by a third party. DataGrail stores your API credentials encrypted and protected.

Limits​

Limits in Ringside CRM are calculated using the leaky bucket algorithm. All requests that are made after rate limits have been exceeded are throttled and an HTTP 429 Too Many Requests error is returned. Requests succeed again after enough requests have emptied out of the bucket.

  • DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
  • DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

Capabilities​

Access​

DataGrail's Ringside CRM integration provides Synchronous Access capabilities for the following supported identifier category: Email.

Data Interactions​

For Access requests, DataGrail will take the following actions:

  1. Search clients by the Data Subject email address.
  2. If a match is found, DataGrail will extract all data related to the client.

Endpoints Utilized​

MethodEndpointPurposeDocs
GET/clientsSearch clients by email

 

Need help?
If you have any questions, please reach out to your dedicated Account Manager or contact us at support@datagrail.io.

Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.