Salesforce Commerce Cloud

This documentation for the Salesforce Commerce Cloud integration describes the technical capabilities of this integration, including authorization, scopes/permissions, and utilized endpoints. For more information on how to integrate Salesforce Commerce Cloud, visit our connection instructions.

Version

This integration utilizes the Salesforce Commerce Cloud API v19.1.

Base URL

The base URL used for all Salesforce Commerce Cloud API endpoints contains the Commerce Cloud Domain:

https://DOMAIN/s/-/dw/data/v19_1

Endpoints Utilized

DataGrail uses the following endpoints to authorize and test the connection:

Method	Endpoint	Purpose	Docs
GET	https://account.demandware.com/dwsso/oauth2/access_token	Get and refresh access token

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Authentication & Authorization

The DataGrail Salesforce Commerce Cloud integration connects using OAuth 2.0.

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Limits

Limits in Salesforce Commerce Cloud are calculated using the leaky bucket algorithm. All requests that are made after rate limits have been exceeded are throttled and an HTTP 429 Too Many Requests error is returned. Requests succeed again after enough requests have emptied out of the bucket.

• DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
• DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

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Capabilities

Access

DataGrail's Salesforce Commerce Cloud integration provides Synchronous Access capabilities for the following supported identifier category: Email.

Data Interactions

For Access requests, DataGrail will take the following actions:

1. Fetch a list of all sites.
2. Check each customer list for occurrences of the configured identifiers.
3. Get addresses for all found customers.
4. Search for configured identifiers in Gift Certificates.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/customer_lists/customer_list_id/customer_search	Check each customer list for occurrences of the configured identifiers
GET	/customer_lists/customer_list_id/customers/customer_no/addresses	Get addresses for all found customers
GET	/sites	Fetch list of all sites
GET	/sites/customer_list_id/gift_certificate_search	Search configured identifiers in Gift Certificates

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Deletion

DataGrail's Salesforce Commerce Cloud integration provides Synchronous Deletion capabilities for the following supported identifier category: Email.

Data Interactions

For Deletion requests, DataGrail will take the following actions:

1. Delete the customer using all configured identifiers.
2. Delete gift certificates by merchant ID.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
DEL	/customer_lists/customer_list_id/customers/customer_no	Delete a customer
DEL	/sites/customer_list_id/gift_certificates/merchant_id	Delete a gift certificate

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