ServiceNow

This documentation for the ServiceNow integration describes the technical capabilities of this integration, including authorization, scopes/permissions, and utilized endpoints. For more information on how to integrate ServiceNow, visit our connection instructions.

Version

This integration utilizes the ServiceNow REST API v1 and v2.

Base URL

The base URL used for all ServiceNow API endpoints contains the Instance ID:

https://instance_id.service-now.com/api

Endpoints Utilized

DataGrail uses the following endpoints to authorize and test the connection:

Method	Endpoint	Purpose	Docs
POST	/	Get and refresh access token

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Authentication & Authorization

The DataGrail ServiceNow integration connects using OAuth 2.0 with the following credentials: Client ID and Client Secret.

Sensitive Credentials

Publicly exposing your API credentials can allow unauthorized access to ServiceNow API endpoints by a third party. DataGrail stores your API credentials encrypted and protected.

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Limits

Limits in ServiceNow are calculated using the leaky bucket algorithm. All requests that are made after rate limits have been exceeded are throttled and an HTTP 429 Too Many Requests error is returned. Requests succeed again after enough requests have emptied out of the bucket.

• DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
• DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

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Capabilities

Access

DataGrail's ServiceNow integration provides Synchronous Access capabilities for the following supported identifier category: Email.

Data Interactions

For Access requests, DataGrail will take the following actions:

1. List Contacts to collect a list of Contacts filtered using configured identifiers.
2. List Accounts to collect a list of Accounts that are associated with retrieved Contacts.
3. List Consumers to collect a list of Consumers filtered using configured identifiers.
4. List objects from the customer-defined tables. These tables can be specified through configuration by DataGrail Support (support@datagrail.io).

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/now/account	Сollect a list of Accounts
GET	/now/consumer	Сollect a list of Consumers
GET	/now/contact	Сollect a list of Contacts
GET	/now/table/table_name	Collect a list of objects from the table defined by the customer

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Data Discovery

DataGrail's ServiceNow integration provides data discovery capabilities based on the principle of finding any and all personal data that's stored in a data system.

Data Interactions

For discovery request, DataGrail will take the following actions:

1. Fetch DB objects.
2. Count number of all records for each DB object.
3. Fetch records examples for each accessible DB object.
4. Sample data for the next analysis and classification.

Endpoints Utilized

Method	Endpoint	Purpose	Docs
GET	/now/stats/table_name	Count number of all records for each of DB objects
GET	/now/table/sys_db_object	Fetch DB objects
POST	/now/v1/batch	Fetch records examples for each of the accesable DB object