sierra.ai

This documentation for the sierra.ai integration describes the technical capabilities of this integration, including authorization, scopes/permissions, and utilized endpoints. For more information on how to integrate sierra.ai, visit our connection instructions.

Version

This integration utilizes the sierra.ai Admin API 1.0.0.

Base URL

The base URL used for all sierra.ai API endpoints:

https​://api.sierra.ai/admin/1

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Authentication & Authorization

The DataGrail sierra.ai integration connects using token authentication which requires an Admin API Token.

Sensitive Credentials

Publicly exposing your API credentials can allow unauthorized access to sierra.ai API endpoints by a third party. DataGrail stores your API credentials encrypted and protected.

Endpoints Utilized

DataGrail uses the following endpoints to authorize and test the connection:

Method	Endpoint	Purpose	Docs
GET	/orgs/org_id/agents/agent_id/conversations/privacy/search	Validate credentials

Limits

Limits in sierra.ai are calculated using the leaky bucket algorithm. All requests that are made after rate limits have been exceeded are throttled and an HTTP 429 Too Many Requests error is returned. Requests succeed again after enough requests have emptied out of the bucket.

• DataGrail supports requests throttling to stay within 70-80% of specified service rate limits.
• DataGrail processes API responses with HTTP 429 status to interrupt requests, waiting and retrying (using an exponential backoff strategy).

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Capabilities

Access

DataGrail's sierra.ai integration provides Synchronous Access capabilities for the following supported identifier categories: Email and User ID.

Data Interactions

For Access requests, DataGrail will take the following actions:

1. Search for Conversations associated with the person using the personal identifier.

Deletion

DataGrail's sierra.ai integration provides Synchronous Deletion capabilities for the following supported identifier categories: Email and User ID.

Data Interactions

For Deletion requests, DataGrail will take the following actions:

1. Search for Conversations associated with the person using configured identifiers.
2. Delete detected conversations by ID.

Endpoints Utilized

Method	Endpoint	Purpose
DEL	/orgs/org_id/agents/agent_id/conversations/conversation_id	Delete conversation by ID

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