Integrating Ask Nicely

Capabilities

DataGrail's Ask Nicely integration provides the following capabilities:

Product	Capability
Request Manager	Request Types Access, Deletion Identifier Categories Email

Before You Start

To successfully configure this integration, please ensure you have sufficient privileges:

• DataGrail User Role: Super Admin, Connections Manager
• Ask Nicely User Role: Org Admin

Get Ask Nicely Domain Key and API Key

1. Log in to Ask Nicely.
2. Select Setup in the left corner of your dashboard and go to the My Settings page.
3. Select Show API Key.
4. Copy your Domain Key and API Key and store them in a secure, temporary location.

Connect to DataGrail

1. In DataGrail, navigate to Integrations and select Configure New Integration to search for Ask Nicely.
2. Enter the Domain Key and API Key.
3. Select Configure Integration.

Next Steps

Now that you've successfully connected the integration, check out the following resources:

• Access Request Lifecycle
• Deletion Request Lifecycle
• Request Manager Overview
• Customizing Intake Forms

Troubleshooting

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details

The Ask Nicely integration uses the GDPR API:

Access Type	Synchronous
Deletion Type	Synchronous
Rate Limiting	- 500 calls / hour - 125,000 requests / day