Integrating Attentive

Capabilities

DataGrail's Attentive integration provides the following capabilities:

Product	Capability
Request Manager	Request Types Deletion Identifier Categories Email, Phone Number

Before You Start

To successfully configure this integration, please ensure you have sufficient privileges:

• DataGrail User Role: Super Admin, Connections Manager
• Attentive User Role: Admin

Create an Attentive App

1. Log in to Attentive.
2. In the left menu, select Marketplace.
3. Select Create app.
4. Enter an App name and Contact email.
5. In the Permissions menu, select Write for both Privacy Request and Subscribers.
6. Select Create, copy your API Key, and store it in a secure, temporary location.

Connect to DataGrail

1. In DataGrail, navigate to Integrations and select Configure New Integration to search for Attentive.
2. Enter the API Key.
3. Select your desired Asynchronous Deletion Behavior.

Attentive Deletion Behavior Configuration

Mark integration as complete when a deletion request is successfully submitted: The Attentive Integration will be marked as "complete" as soon as the deletion request is submitted to Attentive.

Continue processing until the deletion request is completed (default behavior): The Attentive Integration will show a "processing" status until the Attentive deletion is complete.

4. Select Configure Integration.

Next Steps

Now that you've successfully connected the integration, check out the following resources:

• Synchronous vs. Asynchronous Integrations
• Whole Record Deletion
• Direct Contact Integrations
• Deletion Request Lifecycle

Troubleshooting

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details

Deletion Type	Asynchronous (Whole Record)