Integrating AWS Connect

Capabilities

DataGrail's AWS Connect integration provides the following capabilities:

Product	Capability
Request Manager	Request Types Access, Deletion Identifier Categories Phone

Before You Start

To successfully configure this integration, please ensure you have sufficient privileges:

• DataGrail User Role: Super Admin, Connections Manager
• AWS Connect User Role: Admin

Get API Credentials (for an Existing IAM User)

1. Log in to the AWS Management Console and navigate to IAM Service.
2. Under Users, select the existing user.
3. Go to the Security credentials tab.
4. Under Access keys, select Create access key.
5. Save the Access Key ID (AWS_ACCESS_KEY_ID) and Secret Access Key (AWS_SECRET_ACCESS_KEY) in a secure, temporary location.

Get API Region

1. Log in to the AWS Management Console and navigate to IAM Service.
2. In the console, you’ll see the current Region displayed in the top-right corner of the screen. For example: US East (N. Virginia).
3. Each region has a corresponding region code (i.e. US East (N. Virginia) → us-east-1). Find your Region code in the AWS Regional Table

Connect to DataGrail

1. Return to DataGrail.
2. Enter the Access Key ID and Secret Access Key.
3. Enter the Region code, e.g. us-east-1.
4. Select Configure Integration.

Next Steps

Now that you've successfully connected the integration, check out the following resources:

• Access Request Lifecycle
• Deletion Request Lifecycle

Troubleshooting

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details

The AWS Connect integration uses the Amazon Connect APIs:

Access Type	Synchronous
Deletion Type	Synchronous

API Documentation

Learn more about this API implementation and DataGrail functionality in our API Integration Documentation.