Integrating CallTrackingMetrics
Capabilities
DataGrail's CallTrackingMetrics integration provides the following capabilities:
| Product | Capability | ||||
|---|---|---|---|---|---|
| Request Manager |
|
Before You Start
To successfully configure this integration, please ensure you have sufficient privileges:
- DataGrail User Role: Super Admin, Connections Manager
- CallTrackingMetrics User Role: Org Admin
Get CallTracking Metrics API Credentials
- Log in to CallTrackingMetrics Dashboard.
- Select the User icon in the top right corner and open Account Settings.
- Open API Integration under the Account Settings menu.
- Copy your Access Key and Secret Key, and store them in a secure, temporary location.
Connect to DataGrail
- In DataGrail, navigate to Integrations and select Configure New Integration to search for CallTrackingMetrics.
- Enter the Access Key and Secret Key.
- Select Configure Integration.
Next Steps
Now that you've successfully connected the integration, check out the following resources:
Troubleshooting
If you are unable to successfully connect the integration, review these common troubleshooting steps:
Ensure Required Permissions Are Granted on API Keys/Resources
DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.
Review Required Account Types and User Roles
If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.
See Before You Start to review these requirements.
Technical Details
The CallTrackingMetrics integration uses the V1 GDPR API:| Access Type | Synchronous |
|---|---|
| Deletion Type | Synchronous |
| Rate Limiting | - 500 calls / hour - 125,000 requests / day |
Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.