Integrating with Direct Contact
Capabilities
DataGrail's Direct Contact integration provides the following capabilities:
Product | Capability | ||||
---|---|---|---|---|---|
Request Manager |
|
Before You Start
To successfully configure this integration, please ensure you have sufficient privileges:
- DataGrail User Role: Super Admin, Connections Manager
Direct Contact integrations rely on a transactional mailer in order to connect with DataGrail and function normally. Without a transactional mailer connected, DataGrail will not be able to complete this connection and no emails will be sent to Direct Contact owners.
Selecting a Processor Email
The Direct Contact Processor is generally a system owner or someone who has access to both access and delete Data Subject PII in response to a Privacy Request.
When deciding what email to utilize for the processor, there are a few different options:
- Enter in the email address of an internal employee who has admin access to this system. This approach generally leads to more high response rates and quick response time.
- If an internal employee is unable to retrieve or delete data from the system, you can enter the privacy inbox of this 3rd party system, which can typically be found on the privacy policy linked on their website.
It is also possible to enter a group email address/alias to allow multiple system admins to be contacted to complete the request, instead of a single admin responsible for all requests.
Connect to DataGrail
With the Direct Contact Processor selected, configuring the integration in DataGrail is straightforward:
- From the DataGrail Integrations Page, select Configure New Integration and locate the desired system. If you are unable to locate the system you would like to integrate, please contact support@datagrail.io to request a new integration.
- Select the Recipient type.
Recipient Types
- Enter the Direct Contact Email. This will be the Processor Email you selected above.
- Configure your Deadline Automation settings.
Deadline Automation Options
- Optionally, enter any additional Information for Processor. Responses to these fields will be included on the forms received by the direct contact processor.
Additional Fields
- Select Configure Integration.
Next Steps
Now that you've successfully connected the integration, check out the following resources:
Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.