Integrating Docebo

Capabilities

DataGrail's Docebo integration provides the following capabilities:

Product	Capability
Request Manager	Request Types Access, Deletion Identifier Categories Email

Before You Start

To successfully configure this integration, please ensure you have sufficient privileges:

• DataGrail User Role: Super Admin, Connections Manager
• Docebo User Role: Admin

Create Docebo API Credentials

1. Log in to Docebo.
2. Check the URL in your browser and copy the Domain. For example, if the URL is https://mycompany.docebosaas.com, then your domain will be mycompany.docebosaas.com.
3. In the top right corner, select the gear icon to access the Admin Menu.
4. Select Manage API and SSO.
5. Navigate to API Credentials and select Add OAuth2 App.
6. Enter the following information for the new App:

App Configuration

Name: DataGrail (You can use any value)

Description: Automate data subject requests (You can use any value)

Client ID: Create your own secure alphanumeric string

Redirect URI: https://datagrail.io/oauth/docebo

7. Before submitting the form, copy the Client ID and Client Secret. Store them in a secure, temporary location.
8. Select Confirm.
9. Activate your credentials by selecting the Checkmark to turn it green.

Connect to DataGrail

1. In DataGrail, navigate to Integrations and select Configure New Integration to search for Docebo.
2. Enter the Client ID, Client Secret and Domain.
3. Select Connect Docebo.
4. Log in to Docebo if prompted and authorize DataGrail to access your account.

Next Steps

Now that you've successfully connected the integration, check out the following resources:

• Access Request Lifecycle
• Deletion Request Lifecycle
• Request Manager Overview
• Customizing Intake Forms

Troubleshooting

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details

The Docebo integration uses the REST API v1:

Access Type	Synchronous
Deletion Type	Synchronous

API Documentation

Learn more about this API implementation and DataGrail functionality in our API Integration Documentation.