Integrating Freshdesk

Capabilities

DataGrail's Freshdesk integration provides the following capabilities:

Product	Capability
Request Manager	Request Types Access, Deletion Identifier Categories Email

Before You Start

To successfully configure this integration, please ensure you have sufficient privileges:

• DataGrail User Role: Super Admin, Connections Manager
• Freshdesk User Role: Admin

Find Freshdesk API Key

1. Log in to Freshdesk.
2. Check the URL once logged in and copy the Subdomain. For example, if the URL is https://mycompany.freshdesk.com, then your subdomin will be mycompany.
3. In the top right corner, select your Profile and then Profile Settings.
4. Below the change password section, copy the API Key and store it in a secure, temporary location.

Connect to DataGrail

1. In DataGrail, navigate to Integrations and select Configure New Integration to search for Freshdesk.
2. Enter the Subdomain and API Key.
3. Select Configure Integration.

Next Steps

Now that you've successfully connected the integration, check out the following resources:

• Access Request Lifecycle
• Deletion Request Lifecycle
• Request Manager Overview
• Customizing Intake Forms

Troubleshooting

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details

The Freshdesk integration uses the REST API v2:

Access Type	Synchronous
Deletion Type	Synchronous