Integrating FullStory

Capabilities

DataGrail's FullStory integration provides the following capabilities:

Product	Capability
Request Manager	Request Types Access, Deletion Identifier Categories Email, User ID

Before You Start

To successfully configure this integration, please ensure you have sufficient privileges:

• DataGrail User Role: Super Admin, Connections Manager
• FullStory User Role: Admin

Create an API Key

1. Log in to FullStory.
2. Select the icon in the top-right corner, and then Settings from the dropdown.
3. Select API Keys from the left menu.
4. Select Create key.
5. Enter a name for the key and select Admin under Key permissions.
6. Copy the API Key and store it in a secure, temporary location.

Connect to DataGrail

1. In DataGrail, navigate to Integrations and select Configure New Integration to search for FullStory.
2. Select your desired Asynchronous Deletion Behavior.

FullStory Deletion Behavior Configuration

Mark integration as complete when a deletion request is successfully submitted: The FullStory Integration will be marked as "complete" as soon as the deletion request is submitted to FullStory.

Continue processing until the deletion request is completed (default behavior): The FullStory Integration will show a "processing" status until the FullStory deletion is complete.

4. Select Configure Integration.

Next Steps

Now that you've successfully connected the integration, check out the following resources:

• Synchronous vs. Asynchronous Integrations
• Whole Record Deletion
• Access Request Lifecycle
• Deletion Request Lifecycle

Troubleshooting

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details

The FullStory integration uses the FullStory V2 API:

Access Type	Synchronous
Deletion Type	Asynchronous (Whole Record)

API Documentation

Learn more about this API implementation and DataGrail functionality in our API Integration Documentation.