Integrating Gorgias

Capabilities

DataGrail's Gorgias integration provides the following capabilities:

Product	Capability
Request Manager	Request Types Access, Deletion Identifier Categories Email
Live Data Map	System Detection

Before You Start

To successfully configure this integration, please ensure you have sufficient privileges:

• DataGrail User Role: Super Admin, Connections Manager
• Gorgias User Role: Admin

Create an API Key

1. Log in to Gorgias.
2. Select your username in the bottom left and then navigate to Your Profile.
3. Select REST API from the left menu.
4. Copy the Username (your email address) and Password (API Key) and store them in a secure, temporary location.
5. Identify and copy your Domain from Base API URL. If the URL is https://your_domain.gorgias.com/api/, your subdomain will be your_domain.

Connect to DataGrail

1. In DataGrail, navigate to Integrations and select Configure New Integration to search for Gorgias.
2. Enter the Email, API Key, and Domain.
3. Select Configure Integration.

Next Steps

Now that you've successfully connected the integration, check out the following resources:

• Whole Record Deletion
• Access Request Lifecycle
• Deletion Request Lifecycle
• Request Manager Overview

Troubleshooting

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details

The Gorgias integration uses the Gorgias API:

Access Type	Synchronous
Deletion Type	Synchronous (Whole Record)

API Documentation

Learn more about this API implementation and DataGrail functionality in our API Integration Documentation.