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Integrating Jira

Capabilities​

DataGrail's Jira integration provides the following capabilities:

ProductCapability
Request Manager
Request TypesAccess, Deletion (Direct Contact)
Identifier CategoriesEmail

Before You Start​

To successfully configure this integration, please ensure you have sufficient privileges:

  • DataGrail User Role: Super Admin, Connections Manager
  • Jira User Role: Admin

Create Jira API Token​

  1. Log in to the Atlassian Administration.
  2. If prompted, select your Organization.
  3. Select Settings, and copy your Organization Name.
  4. Navigate to the Atlassian Start page, and select Account Settings.
  5. Select Security.
  6. Under API tokens, select Create and manage API tokens.
  7. Select Create API token.
  8. Add a Label, and select Create.
  9. Copy the new API Token and store it in a secure, temporary location.

Connect to DataGrail​

  1. In DataGrail, navigate to Integrations and select Configure New Integration to search for Jira.
  2. Enter the Subdomain (Jira Organization Name), Email (your Jira account), and API Token.
  3. Select Configure Integration.

Next Steps​

Now that you've successfully connected the integration, check out the following resources:

Troubleshooting​

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details​

The Jira integration uses the REST API version 3:
Access TypeSynchronous

API Documentation​

Learn more about this API implementation and DataGrail functionality in our API Integration Documentation.

 

Need help?
If you have any questions, please reach out to your dedicated Account Manager or contact us at support@datagrail.io.

Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.