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Integrating ON24

Capabilities​

DataGrail's ON24 integration provides the following capabilities:

ProductCapability
Request Manager
Request TypesAccess, Deletion
Identifier CategoriesEmail

Before You Start​

To successfully configure this integration, please ensure you have sufficient privileges:

  • DataGrail User Role: Super Admin, Connections Manager
  • ON24 User Role: Admin

Create ON24 API Token​

  1. Log in to ON24 Elite.
  2. In the left menu bar, select the Analytics Dashboard.
  3. Navigate to the API Dashboard tab, and select Provision a New API Access Token.
  4. Enter a login, set Access to All Endpoints and then select Provision.
  5. Copy the Client ID, Token Key, and Token Secret. Store them in a secure, temporary location.

Connect to DataGrail​

  1. In DataGrail, navigate to Integrations and select Configure New Integration to search for ON24.
  2. Enter the Client ID, Token Key and Token Secret.
  3. Select Configure Integration.

Next Steps​

Now that you've successfully connected the integration, check out the following resources:

Troubleshooting​

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details​

The ON24 integration uses the REST API v2:
Access TypeSynchronous
Deletion TypeSynchronous (Whole Record)

API Documentation​

Learn more about this API implementation and DataGrail functionality in our API Integration Documentation.

 

Need help?
If you have any questions, please reach out to your dedicated Account Manager or contact us at support@datagrail.io.

Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.