Integrating Oracle Crowdtwist

Capabilities

DataGrail's Oracle Crowdtwist integration provides the following capabilities:

Product	Capability
Request Manager	Request Types Access, Deletion Identifier Categories Email, User ID

Before You Start

To successfully configure this integration, please ensure you have sufficient privileges:

• DataGrail User Role: Super Admin, Connections Manager
• Oracle Crowdtwist User Role: Admin

Obtain API Key and API Subdomains

1. Log in to your Oracle CrowdTwist account.
2. In the Control Center, navigate to Settings, API Keys, and then select Generate Key.
3. Select Client API Key from the API Key Type dropdown.
4. Enter a Name and select Generate.
5. Store the API key in a secure, temporary location.
6. At the top of the page, locate the API endpoints: main and POS.
7. Copy the subdomains from the listed API Endpoints. For example, if the API Endpoint is api123.crowdtwist.com, the subdomain will be api123.

Connect to DataGrail

1. Navigate back to DataGrail.
2. Enter the API Key, Main API Subdomain, and POS API Subdomain obtained in Obtain API Key and API Subdomains.
3. Select your desired Asynchronous Deletion Behavior.

Oracle Crowdtwist Deletion Behavior Configuration

Mark integration as complete when a deletion request is successfully submitted: The Oracle Crowdtwist Integration will be marked as "complete" as soon as the deletion request is submitted to Oracle Crowdtwist.

Continue processing until the deletion request is completed (default behavior): The Oracle Crowdtwist Integration will show a "processing" status until the Oracle Crowdtwist deletion is complete.

4. Select Configure Integration.

Next Steps

Now that you've successfully connected the integration, check out the following resources:

• Synchronous vs. Asynchronous Integrations
• Access Request Lifecycle
• Deletion Request Lifecycle
• Request Manager Overview

Troubleshooting

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details

The Oracle Crowdtwist integration uses the Oracle CrowdTwist APIs:

Access Type	Synchronous
Deletion Type	Asynchronous

API Documentation

Learn more about this API implementation and DataGrail functionality in our API Integration Documentation.