Integrating Oracle Opera Cloud

Capabilities

DataGrail's Oracle Opera Cloud integration provides the following capabilities:

Product	Capability
Request Manager	Request Types Access, Deletion Identifier Categories Email, Phone Number

Before You Start

To successfully configure this integration, please ensure you have sufficient privileges:

• DataGrail User Role: Super Admin, Connections Manager
• Oracle Opera Cloud User Role: Admin

Create an Oracle Sales Cloud User

1. Log in to Oracle Hospitality Integration Platform (OPERA Cloud resources are available only via this platform)
2. Navigate Registered / Application.
3. Select Create Application.

Application Configuration

• Enter name/description: DataGrail
• Assign scopes/services: CRM (profiles)
• Generate credentials.
• Save the Client ID, Client Secret and Application Key in a secure, temporary location.

4. Navigate to API Catalog.
5. Navigate to Environment Details and copy the Gateway URL for your environment.

Gateway URL Details

• Oracle assigns the Gateway URL to each customer environment, and it can change if Oracle moves your environment (for example, from ocs.oc.com to ocs.oraclecloud.com).
• Paste the URL exactly as shown. DataGrail accepts a full URL or a bare host, and only sends credentials to Oracle gateway hosts (oraclecloud.com, oc.com and oc-test.com).
• The same field is used for Test and Production environments.

6. Navigate Properties under administration and open the target property. The JSON (via Network tab) or page URL shows both propertyId and enterpriseId.
7. Save the propertyId numeric value as a Hotel ID (the OPERA internal ID of a hotel in your tenant).
8. Save the enterpriseId numeric value as a Enterprise ID (the unique identifier for the enterprise).
9. Activate the Profile Anonymization feature to support the deletion capability.

Connect to DataGrail

1. In DataGrail, navigate to Integrations and select Configure New Integration to search for Oracle Opera Cloud.
2. Enter the Client ID, Client Secret, Application Key, Enterprise ID, Hotel ID and Gateway URL.
3. Select Configure Integration.

Next Steps

Now that you've successfully connected the integration, check out the following resources:

• Access Request Lifecycle
• Deletion Request Lifecycle
• Request Manager Overview
• Customizing Intake Forms

Troubleshooting

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details

The Oracle Opera Cloud integration uses the Oracle Hospitality API v1:

Access Type	Synchronous
Deletion Type	Synchronous

API Documentation

Learn more about this API implementation and DataGrail functionality in our API Integration Documentation.