Integrating Pendo

Capabilities

DataGrail's Pendo integration provides the following capabilities:

Product	Capability
Request Manager	Request Types Access, Deletion Identifier Categories User ID

Before You Start

To successfully configure this integration, please ensure you have sufficient privileges:

• DataGrail User Role: Super Admin, Connections Manager
• Pendo User Role: Pendo Engage Admin

Important

This Integration is for Pendo Engage and is not compatible with Pendo Feedback.

Get a Pendo API Key

1. Log in to Pendo.
2. Go to Settings, then select Integrations, and then Integration Keys.
3. Create an API Key and store it in a temporary, secure location.

Connect to DataGrail

1. In DataGrail, navigate to Integrations and select Configure New Integration to search for Pendo.
2. Enter they API Key.
3. Select Configure Integration.

Next Steps

Now that you've successfully connected the integration, check out the following resources:

• Access Request Lifecycle
• Deletion Request Lifecycle

Troubleshooting

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details

The Pendo integration uses the Engage Visitor API:

Access Type	Synchronous
Deletion Type	Synchronous

API Documentation

Learn more about this API implementation and DataGrail functionality in our API Integration Documentation.