Integrating ShipStation

Capabilities

DataGrail's ShipStation integration provides the following capabilities:

Product	Capability
Request Manager	Request Types Access Identifier Categories Email
Live Data Map	System Detection

Before You Start

To successfully configure this integration, please ensure you have sufficient privileges:

• DataGrail User Role: Super Admin, Connections Manager
• ShipStation User Role: Admin

Get ShipStation API Credentials

1. Log in to ShipStation.
2. Select the gear icon on top right of your screen.
3. From the menu on the left, select Account, then API Settings
4. Copy the API Key and API Secret and store them in a secure, temporary location.

Connect to DataGrail

1. Return to to DataGrail.
2. Enter API Key and API Secret.
3. Select Configure Integration

Next Steps

Now that you've successfully connected the integration, check out the following resources:

• Direct Contact Integrations
• Access Request Lifecycle
• Request Manager Overview
• Customizing Intake Forms

Troubleshooting

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details

The ShipStation integration uses the Customer API:

Access Type	Synchronous