Integrating sierra.ai

Capabilities

DataGrail's sierra.ai integration provides the following capabilities:

Product	Capability
Request Manager	Request Types Access, Deletion Identifier Categories Email, User ID

Before You Start

To successfully configure this integration, please ensure you have sufficient privileges:

• DataGrail User Role: Super Admin, Connections Manager
• sierra.ai User Role: Admin

Get API Credentials

1. Obtain your API Admin Token and store it in a secure, temporary location.
2. Obtain your Organization ID and Agent ID.

Connect to DataGrail

1. In DataGrail, navigate to Integrations and select Configure New Integration to search for sierra.ai.
2. Enter the API Admin Token, Organization ID and Agent ID.
3. Select Login to Configure.
4. If prompted, log in to sierra.ai and authorize the necessary permissions to DataGrail.

Next Steps

Now that you've successfully connected the integration, check out the following resources:

• Access Request Lifecycle
• Deletion Request Lifecycle
• Request Manager Overview
• Customizing Intake Forms

Troubleshooting

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

DataGrail checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to DataGrail will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details

Access Type	Synchronous
Deletion Type	Synchronous

API Documentation

Learn more about this API implementation and DataGrail functionality in our API Integration Documentation.