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Direct Contact Deadline Automation Settings

Direct Contact Deadlines within DataGrail's system refers to the specific timelines or turnaround times set for responding to privacy-related inquiries or requests received through direct communication channels (such as emails, contact forms, etc.). These deadlines ensure that companies using DataGrail's platform adhere to legal requirements and promptly address individuals' privacy concerns or requests within the stipulated time frames of policies such as GDPR or CPRA.

Users​

Only the following users will have access to connecting and updating Direct Contact Integrations:

  • Super Admin
  • Connections Manager

Process​

By default, DataGrail provides direct contact integrations with 14 days to respond. When connecting an Direct Contact integration to DataGrail, you will be provided two different options for what to do when that 14 day deadline is hit:

  • Automatically continue processing the request and skip this integration
  • Pause processing the request

Screenshot

Definitions​

Automatically continue processing the request and skip this integration: When the 14 days pass and the Integration has not responded, this Integration will be skipped and the request will continue to process per the normal workflow.

Pause processing the request: When the 14 days pass an email will be sent to Super Admin users on your team notifying them that the 14 days have passed and DataGrail has not received a response. At this point, there are two options:

  • Follow-up with the Integration's processor outside of the DataGrail platform
  • Manually stop the Integration from processing
    • This can be done by clicking on the request, locating the Direct Contact integration towards the bottom, and clicking Stop Processing for the integration in question.

Once all Integrations have responded or have been stopped, the request will continue to process per the normal workflow.

Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.