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Active Request Summary Email

For Direct Contact Processors managing multiple requests from DataGrail simultaneously, we provide a configuration option to send processors a weekly email summary with their active requests.

Enabling Active Request Summary Emails​

Active Request Summary Emails are configured at the integration-level, allowing you to choose which processors receive these notifications.

To enable the Active Request Summary Email for an integration:

  1. Navigate to the Integration you would like to enable the notifications for.
  2. Select Edit Integration.
  3. Under Direct Contact Settings, check Active Request Summary Email.
  4. Save the Integration.

Processor Experience​

Active Request Summary Emails are sent weekly on Mondays to the Direct Contact Email configured for the integration.

These emails will include the following information:

  • Request ID The UUID of the Privacy Request in DataGrail.
  • Due Date This is the due date of the direct contact form sent by DataGrail, not the due date of the request itself.
  • Overdue? Whether the direct contact form is overdue. DataGrail gives processors 14 days to respond to requests.
  • Form Link A link to the direct contact form, for the processor to action the request.

Active Request Summary Email Sample

 

Need help?
If you have any questions, please reach out to your dedicated CSM or contact us at support@datagrail.io.

Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.