Integration Approvers

DataGrail users can be assigned to approve certain integrations on your privacy requests. This allows you to ensure that the appropriate data is deleted from systems or sent to the data subject.

Assigning Approvers

A Super Admin can make any DataGrail user a Request Approver by taking the following steps:

1. Navigate to Settings and select User Admin.
2. Select the relevant user and then Edit User.
3. In the Roles menu, select Request Approver.
4. In the Systems to Approve dropdown, select the integrations this user will be required to approve.

Workflow

When a Privacy Request enters the Pending Action state, all integrations with an assigned approver must be approved for the request to move forward. Assigned approvers will be emailed with steps to take action. In the app, you will see the Requires Approval banner next to the relevant integrations in the Integration Details view.

Integration Approvers cannot select Process Request to move a Privacy Request forward. They can only approve their assigned integrations.

Approvers can modify which files are included for deletion or in access requests results. Once complete, an Approved status will show in the app, and the responsibility of the approver is complete. They can remove approval to revise their choices as long as the request is still in the Pending Action state.

A request cannot be processed until all approvals have been completed. Super Admin users can override approvals at any time to process a request. Once all approvals are completed, Super Admin users will be notified to complete processing.

You can view the history of approvals for a particular request within the activity log.