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Uptime and Scheduled Maintenance

It is critical to have our platform performing in peak condition at all times. This article will cover actions DataGrail takes to keep our platform performance SLAs high.

Uptime SLA​

DataGrail’s uptime in regards to Disaster Recovery/Business Continuity Management is 99.9%.

Schedule Maintenance​

Should DataGrail need to plan for maintenance of the platform, customer's will be notified by our status page at least one week in advance, with a reminder 48hrs prior. Once maintenance has been completed, another automated notification will go out confirming completion

Subscribe to alerts on our status page to stay in the know!

 

Need help?
If you have any questions, please reach out to your dedicated CSM or contact us at support@datagrail.io.

Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.