Data Subject Verification
The requestor receives an email at the email address that they used when submitting the request. To verify their identity they simply click the included link. Once the link is clicked the data subject request will move to data extraction in your DataGrail Platform and you will receive an email notification.
Deletion Request Lifecycle
When a requestor wants all their data deleted from your systems, they will submit a deletion request. The purpose of a deletion request is to remove any of the requestor's personally identifiable information from systems that your organization uses.
Email Intake
When your company receives an email at a specified address (e.g., privacy@company.com), forwarding rules can be set up to automatically forward that email to DataGrail, where the message and sender information will be parsed and converted into a privacy request within the Request Queue.
Geolocating Data Subjects
Understanding the location of a Data Subject is important when identifying which policy is applicable to begin processing the request.
Language Translations
DataGrail supports many language translations on Privacy and Do Not Sell Intake Forms and corresponding email templates.
Multiple Identifiers
Personal data is sometimes keyed using different identifiers that are not email, such as unique identifiers, phone numbers or cookies. This article will walk through how to set up the Multiple Identifier feature and find all personal information from data subjects stored in data systems, while eliminating the possibility of missing data.
Smart Verification
By default, DataGrail verifies a data subject's identity through a verification message sent to their email. DataGrail also offers "Smart Verification" functionality, with an increased number of data points that must be verified in order to process a Privacy Request.
Toll-Free Number
If your company utilizes the DataGrail-enabled toll-free number to intake privacy requests, all calls to this toll-free number will create a privacy request in DataGrail.