19 docs tagged with "Integrations"

For Direct Contact Processors managing multiple requests from DataGrail simultaneously, we provide a configuration option to send processors a weekly email summary with their active requests.

Depending on the system configuration, if an account is de-prosivioned we monitor this connection through a daily sync and would then alert your legal administrator's directly via email to re-authenticate accordingly.

Authenticated DSR (Data Subject Request) Handling is a feature added to the existing Direct Contact Integration feature within the **Integrations** tab. Allows customers to select if a Direct Contact connection (including Hybrid Deletion) is meant for a 3rd party processor or for an Internal System Owner, and in the latter case, they will be able to gate that flow behind their login SSO.

Integrations are a core function of DataGrail and help you get the most out of the platform. By connecting these systems, customers are able to reduce compliance risk and the overall time to complete requests.

Direct Contact integrations are an integrated workflow that includes internal or external parties to help process requests. Within the workflow, data will actioned based on the request type and this article walks through what that data looks like and how it's managed.

Direct Contact Deadlines within DataGrail's system refers to the specific timelines or turnaround times set for responding to privacy-related inquiries or requests received through direct communication channels (such as emails, contact forms, etc.). These deadlines ensure that companies using DataGrail's platform adhere to legal requirements and promptly address individuals' privacy concerns or requests within the stipulated time frames of policies such as GDPR or CPRA.

There may be circumstances where data should me anonymized vs being deleted. This article will cover the differences between each process and how to action if anonymization is the preferred route.

_DataGrail's Direct Contact Integrations are a method of connecting our privacy management platform directly with various communication channels or contact points within a company's ecosystem. This integration enables streamlined communication and interaction with data subjects regarding their data privacy preferences.

What is Direct Contact Deletion?

When connecting Direct Contact systems, the process can be simple! However, if you are experiencing an issue with your initial connection, this article will explain what might be happening and how to resolve.

When processing a request, the status of the overall ticket, as well as the actions each integration takes to find and process data. Integration statuses offer insight into actions that can be taken to progress integrations.

DataGrail offers integration with 1200+ systems. How we integrate with these systems can vary based on the system itself and the permissions granted to access their API. This article will explain the different ways DataGrail connects to systems and help customers make a connection type decision that's best for them.

DataGrail can integrate with any Internal System regardless of risk profile or engineering capabilities.

Internal Systems and Third-Party Systems are used across both Request Manager and Live Data Map tools to fulfill Privacy Requests and manage inventory of Live Data Map. Understanding the difference between the two can help further identify target systems to integrate.

The Integrations page is a centralized location for Users to see a list of their integrations, their connection statuses, the capabilities of those integrations, and also, provides the ability to add new integrations or remove those no longer utilized.

The Integrations page is a centralized location for Users\ to see their connected and disconnected integrations, the capabilities of those integrations, and provides the ability to add new integrations or remove those no longer utilized.*

Being listed as a processor on a direct contact integration means you’ll play an important part in taking action on access and deletion requests your company receives. Below, we’ll walk you through the steps of taking action on a privacy request as the Processor for a Direct Contact integration.

DataGrail customers often change services they use, no longer need to use the system, or simply decide to switch from an API to a Direct Contact (or vice versa) integration. This article describes how you can remove connections you no longer utilize from your DataGrail account.

When connecting a Direct Contact integration, the processor email represents the person who will utilize the Direct Contact processor flow to retrieve or delete data for a system in response to a privacy request.