When a requestor requests to access the personal information that your company maintains on them, they will submit an Access (right to know) request. If they are only interested in knowing the types of data categories you store, they will submit an Access Categories request. These requests follow very similar paths within the DataGrail platform, with a couple small differences that are called out below.
After a data subject submits an Access or Access Categories request via either the privacy request form, email forward, or toll free number and that request has been processed through the data retrieval phase, a request moves into a Pending Action state where you able to review all found data related to this request.
Automations allow customers to build out their business processes for ticket processing. Customers can utilize workflows to programmatically configure how tickets process based on their own unique processes.
Can I Make Changes to a File After the Data has been Extracted?
Certain DataGrail Users will receive email notifications based on their User Role and responsibilities in the platform. Here, we will explain how to manage those notifications in the Email Notifications Settings tool.
Within DataGrail, there are a number of base email templates that are available for you to utilize and customize. The table below walks through each base email template that is available and when the template is used during the Access Request Lifecycle or the Deletion Request Lifecycle.
DataGrail is a complete privacy platform built for brands that need to go beyond a box-check solution and build real trust with their consumers.
DataGrail Request Manager expedites and automates management of access, deletion, opt-out, and other privacy rights. Your privacy team will use Request Manager to:
This section will show you how to get around the Request Manager tools on your DataGrail account.
What is the 'Approver' Role in DataGrail?