Privacy Email Notification Types and When They're Sent
Within DataGrail, there are a number of base email templates that are available for you to utilize and customize. The table below walks through each base email template that is available and when the template is used during the Access Request Lifecycle or the Deletion Request Lifecycle.
Email notifications are sent during different stages of a Privacy Request.
As a reminder, the language in all the templates listed below can be customized by you and your team.
| Request Stage | Email Template Name | Purpose | Universal or Editable per Request | |
|---|---|---|---|---|
| Verifying Email | Email Verification / Email Verification Reminder | Data subject is required to verify their identity | Universal | |
| Wizard - selecting “Confirm receipt of request” | Privacy Request Confirmation | Provides a confirmation receipt of request to the Data Subject | Universal | |
| Extracting Personal Data or Pending Delete | Direct Contact Request / Direct Contact Request Reminder | An email to the designated System processor, notifying them to process a request | Editable | |
| Notifying Requester / Deletion Complete / Requester Didn't Download | Access Categories Results Request / Access Request Results / Access Request Results - No Data Found / Pause Processing (Object to Processing) Request Results / Rectification (Data Correction) Request Results | Inform Data Subject of request results | Universal | |
| Verifying Email - "Nonresponsive" / Pending Action - selecting "Mark non-responsive" | Nonresponsive Request Confirmation | Data Subject submitted a non-privacy request (e.g. support or account related inquiry) | Editable | |
| Verifying Email | Verification Rejected | Data Subject did not verify their email | Editable | |
| Anytime prior to request due date | Extend Request Deadline | Request an extension to provide the privacy request more time to process | Editable |
Please reach out to support@datagrail.io with any questions!
Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.