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Direct Contact Integration Explained

DataGrail's Direct Contact Integrations are a method of connecting our privacy management platform directly with various communication channels or contact points within a company's ecosystem. This integration enables streamlined communication and interaction with data subjects regarding their data privacy preferences. The Direct Contact Integration facilitates the automation of privacy-related requests, such as data access, data deletion, or privacy preference changes. It involves integrations with email systems, customer relationship management (CRM) tools, and other customer communication platforms. This allows organizations to efficiently manage and respond to data privacy requests from data subjects, enabling compliance with various privacy regulations such as the GDPR (General Data Protection Regulation) and the CPRA (California Privacy Rights Act). This helps in enhancing transparency and control over personal data for the individuals interacting with the business.

Users​

Only the following users will have access to connecting Direct Contact Integrations:

  • Super Admin
  • Connections Manager

Direct Contact Integration Experience​

Direct Contact Integration

Super Admin users or Connection Manager users assigned to a particular integration can connect the integration. This User must provide

  • Connection Name (Required)
  • Processor Email (Required)
    • Email address of the processor. This is where requests will be sent. We recommend using the email address of your internal admin of this system or the internal system owner.
  • Account Id and Name for the service (Optional)
    • Displayed in the form that goes to the processor. Can be used to verify that the controller holds the account
  • Notes (Optional)
    • Displayed in the form that goes to the processor. Can be used to verify that the controller holds the account and/or provide processing instructions.

You can click on the Connection Instructions button for more information as well.

Processor Experience​

Processors will receive a link to a form that allows them to respond to the request. They will receive an initial request and reminders every other day until the request is stopped or expired. These initial requests and reminders are sent in email format from the DataGrail platform and are customizable. Learn more about processing requests as a Direct Contact processor here.

Things to Know​

Any updates to the above fields will be applied to future privacy requests and will not apply to requests that are actively retrieving data or deleting data within the DataGrail Request Manager.

Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.