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How to close a request as Nonresponsive?

Within DataGrail you can close a request as Nonresponsive at multiple points during the privacy request lifecycle (Access or Deletion). Closing a request as Nonresponsive allows you to stop processing a request and close it with or without an email notification to the data subject. Currently, you are able to close a request as Nonresponsive in the following states:

  • Request Wizard
  • Pending Action

The sections below will walk through how to close a privacy request as Nonresponsive in each state.

Request Wizard​

Within Step 1 of the Request Wizard you have the option to select Nonresponsive. Selecting this option will move forward with marking the request as Nonresponsive.

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After selecting Nonresponsive and clicking Next you will have the option to close without an email or to confirm receipt of the request and close.

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Pending Action​

When a request is in Pending Action you can Mark a request as Nonresponsive and close by selecting the Mark Nonresponsive option from the right menu.

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After selecting the option to Mark the request as Nonresponsive you will be provided the option to close with or without an email to the data subject.

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Need help?
If you have any questions, please reach out to your dedicated CSM or contact us at support@datagrail.io.

Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.